HIPNET - Health Information and Publications Network
HIPNet Meeting Minutes - Feb. 11, 2004
Health Information and Publications Network (HIPNET)
Meeting on Collaboration and Coordination
February 11, 2004
Contents
HIPNET Meeting - Executive Summary
Meeting Objectives
Setting the Context
Small Groups
Group 1: What is valued most about HIPNET?
Group 2: Meeting the Needs of the Field
Group 2-A
Group 2-B
Group 2-C
Group 3: Collaboration for Results
Creating the Framework for Collaboration
Bringing the Framework to Life
Needs Assessment, Demand Creation and Evaluation Group
Data Collection/Aggregation of Knowledge/Information Group
Framing/Synthesis/Structure/Conceptualizing Group
Design/Media/Packaging/Production Group
Dissemination Group
The Way Forward
Next Steps
Core Groups Identified At Feb. 11 HIPNET Meeting
List of Participants - Feb 11th
Appendix A-Ten Elements of Effective Alliances
Executive Summary
On February 11th, about 45 members of the Health Information and Publications Network (HIPNET) and USAID's Global Bureau met for a second day to discuss general opportunities for collaborating agencies (CAs) to work together to produce more effective field-focused information resources. The goal of the meeting was to create a shared vision for effective joint information efforts. For information on the Feb. 10 meeting, which focused on collaboration in the area of FP/HIV integration, please see the Feb.10 notes.
Participants agreed that a model for collaborating on joint publications and information resources must highlight individual agencies' competitive advantages, help build capacity, use financial resources most efficiently, and be field-focused. They also concurred that USAID's thirty years of reproductive health and family planning experience offers significant lessons learned for future efforts at collaboration and coordination. Any HIPNET collaborative model must be sure to engage the entire community of collaborating agencies.
Participants identified five areas in which to explore further coordination and collaboration:
1. Needs Assessment, Demand Creation and Evaluation
2. Data Collection/Aggregation of Knowledge/Information
3. Framing/Synthesis/Structure/Conceptualizing
4. Design/Media/Packaging/Production
5. Dissemination
Volunteers signed up to co-chair and participate in each of these groups. Groups will meet in the next couple of week, explore ideas, and develop more concrete proposals. USAID will give feedback on its support for these proposals.
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Meeting Objectives
· Identify information resources needs of the field.
· Discuss and share best practices in collaboration related to producing, collecting, synthesizing, and disseminating information resources.
· Create a shared vision around enhancing program (HIPNET, CAs, USAID) effectiveness to support the field's needs for information resources.
· Develop a collaborative process and plan to enhance the effectiveness of meeting the field's need for information resources.
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Setting the ContextMargaret Neuse welcomed participants and set the context for this meeting from USAID's point of view. HIPNET has grown over the years from a working group concerned only with training materials to a larger group that includes more of the communication aspects of our work. This reflects the growth of technology and a changing world. As we move forward we need to think about how we can build on what HIPNET already is/already does.
There are two issues that we should keep on our agenda as we move forward:
- We need to make sure HIPNET is addressing our needs. We need to focus on:
- Best Practices
- Advancing and supporting voluntary family planning/reproductive health services
- Global leadership
- Knowledge generation and sharing
- The field. To make what we do relevant to the field we must make sure that:
- Services are effective and efficient
- People in the field have the right information they need to provide services
- They have access to what they need when they need it
- Working with others: donors, non-CAs etc.
- Publications:
- Make sure they have the greatest impact possible
- Make sure information is available to people who need it
- Should be more effective (bigger "bang-for-the-buck")
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Small Groups
This group discussed its responses to the following three questions and created two flipcharts to share with the larger group - the first on the value of HIPNET and how it meets and exceeds the needs of the field; the second on the group's hopes for enhancing the effectiveness of HIPNET.
Group 1: What is valued most about HIPNET?
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What do you value most regarding your association with HIPNET?
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In what ways has HIPNET helped to meet & exceed the information resources needs of the field?
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What relationships have developed and/or strengthened through your involvement with HIPNET?
The Value of HIPNET
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Networking and collaboration
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Sharing publications and other information products
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Sharing lessons learned and "know-how"
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RH Gateway, Listserv, IT conferences
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Sharing dissemination resources
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Facilitate collaboration (joint mailings, production etc)
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Facilitating 2-way communication with USAID on HIPNET areas of interest
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Developed a needs assessment tool for USAID
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Strengthened ties to non-CAs, and outside of POP
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Facilitated creative uses of IT
Enhancing the Effectiveness of HIPNET
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Fuller understanding of each member organization's strengths, types of publications, usual audiences etc
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Formalize and fund HIPNET
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Create a mechanism for formal dialogue between USAID and HIPNET on publication planning prior to work plan finalization (including USAID working groups)
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HIPNET to facilitate communication with missions, and USAID/W
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Increased collaboration on dissemination (joint mailings, conferences, web links)
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Need USAID commitment to support and fund collaborative efforts
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HIPNET would serve as a conduit for sharing information/publications from bilaterals
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Electronic database of information resources (from HIPNET CAs)
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Group 2: Meeting the Needs of the Field
Due to size, this group divided into three separate groups, each of which considered the questions and reported back separately. The groups discussed the questions below and developed two flipcharts: the first on key audiences, information resources needs of the field, and meeting and exceeding the needs of the field. The second flipchart covered each group's ideas for enhancing the effectiveness of HIPNET. Questions:
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Who are the key audiences for the information resources that HIPNET serves?
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What are the current and future information/knowledge needs of these audiences?
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What resources or services do you know of which best meet and exceed these needs?
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What three wishes do you have to enhance the effectiveness of HIPNET? In what ways can HIPNET better serve the field’s need for information resources?
Group 2-A
Enhancing the Effectiveness of HIPNET
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Expand HIPNET membership to include:
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More service delivery people
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The HIDN, HIV/AIDS etc. offices at USAID
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Create affiliate organizations in the field
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Use HIPNET as a professional organization
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Create task forces (for evaluation, dissemination etc.)
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Foster collaboration
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Expand dissemination and impact linkages with field
Key Audiences
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Stakeholders
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Advocates
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Donors
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Policy makers
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Political/social/religious leaders
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Clinical Providers
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Program managers/implementers
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Administrators
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Program designers/developers
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NGOs
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Faith-based organizations (FBOs)
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Researchers (global and national)
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Media
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USAID (Washington and missions)
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Universities/educational institutions
Information/Knowledge Needs
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Tailored, targeted information
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"How to" do this for themselves in the field
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Targeting global information
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Help identify reliable data
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How to synthesize/how to access
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Forums to discuss data and implications
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Pre-synthesized information
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Evidence based
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Best practices
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Lessons learned
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Tips
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Technical vs. lay-oriented (pragmatic)
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How to effectively collaborate/share
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In-country/cross-country/regional
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Hoarding vs. sharing information
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Trend information
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Practical tools for work
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Disseminate existing
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Fill gaps
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Matching tools to need
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Critical thinking/analytical skills (including for media)
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Problem solving skills
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Materials and tools to counter misinformation
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Case studies and experience sharing
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Collaboration skills
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Help choosing best mechanism for acquiring info
Resources/Services that Best Meet These Needs
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Kaiser News
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Push Journal
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News Alerts
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PubMed
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Professional organization meetings (ex: Pakistan Population Assoc.)
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PRB policy materials/other pubs (limited reach/language issues)
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Local health pubs
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POPLINE and other databases
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DHS Statcompiler and other statistical compilers
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RHGateway
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Text guides/books
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Technical reference materials
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Group 2-B
Enhancing the Effectiveness of HIPNET
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Able to coordinate synergy and planning of publications, for example, by topic
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A group that would measure and evaluate publications
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What is useful?
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E.g. Melody manuals
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Prioritize and synthesize information for field to avoid information overload
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Create a database/portal: "one-stop-shop"
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Look for ways to target info
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Dissemination best practices
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Promote itself
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Objective
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Mandate
Key Audiences
Resources/Services that best meet these needs
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TA--helping people learn how to
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better disseminate
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use the information
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tailor the message
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promote the message
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increase awareness
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Through:
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grassroots advocacy
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policy change
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"corporate" culture (e.g. no knowledge management in RFPs)
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manuals, templates, practical tools for implementers
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Learn how to use information
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to create knowledge, and
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be able to access it (KM)
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Events--build networks to share tacit knowledge/promote open flow of information
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Portals--documents explicit knowledge
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Group 2-C
Enhancing the Effectiveness of HIPNET
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HIPNET to play more of a brokering/synthesis role
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Mailing list available
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Improving method of distribution of materials
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Strengthening groups/individuals in field to make resources available (capacity building in field)
Key Audiences
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Decision makers in countries
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MOH, Ministry of Finance
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Missions
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Program managers at all levels (community, district, regional etc)
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People in field in position to pass along materials and tools
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Advocates
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US and international
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Community leaders
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Other donor agencies/foundations
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State Department/White House
Information/Knowledge Needs
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Information that is distilled, synthesized
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Technical/Programmatic
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Advocacy
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Evidence-based research findings
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BCC materials in a useable/adaptable format
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Tools
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Assessment
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Games
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Information on Costs
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Management skills
Resources/Services that best meet these needs:
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Group 3: Collaboration for Results
This group discussed the following questions and developed two flipcharts; the first contained the key ingredients for effective collaboration, how to collaborate to meet and exceed the needs of the field. The second covered their wishes to enhance the effectiveness of HIPNET
Questions:
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Think about a time when you collaborated with others (i.e., within your organization, HIPNET, other CA’s, USAID/W, and/or the field) where you accomplished more and created results that you could not have achieved alone. Please share the details of your story: Who was involved and what were the positive outcomes and benefits you experienced? What were the key ingredients (tools, structures, processes) which enabled this collaboration or partnership to succeed?
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Take a moment to think of how collaboration can enhance our effectiveness in meeting the information resources needs of the field. Please share your ideas on what has contributed to our success in collaborating to meet and exceed the needs of the field. What barriers exist currently, that if removed, would further enhance our ability to serve the field’s information resources needs?
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What three wishes do you have to enhance the effectiveness of HIPNET? In what ways can HIPNET better serve the field’s need for information resources?
Enhancing the Effectiveness of HIPNET
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Centralized location for tools and information (RH Gateway?)
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Clear goals, building from meeting to meeting. More small group interaction between meetings. Clear outcomes building on past successes.
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Achieving collaboration while retaining the individual voice of each organization.
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Identify the key collaboration points, not blindly combine/share. Consider appropriateness.
Examples of Other Successful Collaborations
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PATH collaboration with other CAs and private sector - Example: Alliance for Cervical Cancer (ACCP).
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PATH was coordinator/task manager
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Involved various groups according to their strengths
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Output: range of better quality reports
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5 organizations have all contributed at some point with collective endorsement
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definitive body of knowledge
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collective brand/consistent look
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Essentials Handbook under MAQ
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Already established vision of MAQ
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Centralized editorial
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Diverse contributions from other CAs and experts
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Respect for each other (energy and commitment)
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Concentric circle process (diagram)
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Endorsement from WHO, AID, UNFPA to give credence
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Focus on Dissemination
· Sharing mailing lists
· Sending to main office in US rather than directly to field was better
· Emails, announcements
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Wilson Center
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Contact lists are very important. Sharing with others, taking advantage of their lists
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With AID: toolkits. Intermediary between experts and AID
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Provide coordination
Success Factors and Barriers to Collaboration
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What about technology to enhance collaboration?
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Coordination vs. collaboration
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How to play to strengths without "pigeon-holing"
Key Audiences
Pitfalls
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Clear roles and attribution
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MOU up front necessary. If halfway it is too late
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Resolve copyright issues
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Relationships to each other and AID
Collaboration At Field Level With Non-Aid Organizations
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Advocacy to other groups, benefits, excitement
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Support from AID for staff time/resources--be involved in review, training helps gain buy-in from field
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Capture wide: "wider net" accomplished not just at AID. What works, what doesn’t
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Hold quarterly CA meetings for sharing, planning, how CAs can help AID.
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USAID commitment, funding and support for collaboration
Benefits To The Field
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Consistent message
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Better quality of content/generation of new ideas
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Increased comprehensive coverage
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Shared view of field needs
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Increased role for the field: different perspectives/unique knowledge
Key Themes
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Clearly defined roles and responsibilities (especially from leaders)
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Buy-in from the right people
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Putting things in writing at the beginning
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Desired outcomes stated for outcomes (?) and participants (including attribution)
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Ensure you have all the right competencies
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Including broader more eclectic skills can reach more in the field
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Managing the communication process
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Need for behavior change can’t be ignored
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Common editorial process
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Trust, respect, passion, shared vision necessary (MAQ example of success)
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Creating the Framework for Collaboration
The larger group came back together and discussed what kind of framework would be most useful as a vehicle for continued discussion about how to collaborate. Ward Rinehart proposed a framework based on the stages or steps in developing a publication or information resource. They included:
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Needs Assessment, Demand Creation, and Evaluation
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Aggregation and Synthesis of Knowledge
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Packaging/Formatting
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Production and Dissemination
After some additional discussion, the group decided to form into the following smaller groups:
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Needs Assessment, Demand Creation and Evaluation
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Data Collection/Aggregation of Knowledge/Information
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Framing/Synthesis/Structure/Conceptualizing
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Design/Media/Packaging/Production
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Dissemination
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Bringing the Framework to Life
People self-selected groups for which they had energy and enthusiasm. Each group was asked to consider the following questions:
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What are the top three initiatives we should consider to move our topic forward?
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What are the most important first steps we can take to move these initiatives forward?
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How, as a collaborative process, can we most effectively and efficiently move these initiatives forward?
Each group then created flip charts which listed topic areas with their
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Top 3 initiatives
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Most important first steps
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Opportunities for collaboration
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Needs Assessment, Demand Creation and Evaluation Group
Initiative #1: Collaborate in identifying needs from the field
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Consolidate information needs surveys (e.g. HPN/end users) and report back to HIPNET members
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Ensure HIPNET members on technical working groups identify information needs/plans and report back to larger HIPNET membership
Initiative #2: Coordination of publications
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Data Collection/Aggregation of Knowledge/Information Group
Initiative #1: Yellow Pages of CAs
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Look at USAID’s directory (or any other similar resource) first to see if it could be adapted to meet this need
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Create a form to capture capabilities, products, key audiences, link to organizations publications page on web, at least 2 contacts--[Who: INFO ]
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Have a CA staff person [Communications person] enter/submit information to HIPNET site
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Market this resource and promote field contribution--Communications people (within the organization; INFO & RH Gateway (external)
Initiative #2: Yellow Pages of Topics and Tools
Initiative #3: Yellow Pages of Countries
HOW: publicly recognize those who do all this, and shame those who don’t.
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Framing/Synthesis/Structure/Conceptualizing Group
Initiative #1: Share what works
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Publishing content in multiple formats
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Repurposing content for different audiences
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Which formats work best and when
Initiative #2: Research on factors that enhance/impede application of knowledge
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Design/Media/Packaging/Production Group
Initiative #1: Establish design and production guidelines (all media)
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Formatting
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Technology (local production/printing)
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Economies of scale (e.g. Printing)
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Lists of graphic artists, translators, editors, etc
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Photoshare
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"Branding"
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Steps:
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Survey HIPNET members on these issues
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Sub-group to collaborate and draft guidelines
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Buy-in/consensus meeting
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posting/distribution
Initiative #2: Identify developing country resources (building overseas capacities)
Initiative #3: Establish state-of-the-art technology and information group to keep up with field capacity/needs
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new media
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Find ‘volunteers’
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Issue ‘regular’ reports
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Dissemination Group
Initiative #1: HIPNET collaborative dissemination
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Identification of key common audience(s) and their information needs
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Identification of dissemination strategy for each audience group
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Associating audiences with topic areas
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Centrally generated mailing list, updated quarterly. Should have both mailing addresses and e-mail. Should identify those places in developing countries that need hard copies of publications. HIPNET could play a role in compiling and maintaining such a list and doing joint mailings or asking each CA to send hard copies to this list. List could include:
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USAID/W and USAID Missions PHN staff
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Project directors of major CAs
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Country offices of CAs
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Major POP/RH libraries and information centers in developing countries that should receive hard copies of publications
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UNFPA country offices
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One central RH contact in the MOH of USAID-assisted developing countries
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One central HIV/AIDS contact in MOH of USAID-assisted developing countries
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IPPF affiliates
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Who => FHI, INFO, MSH
Initiative #2: Web based dissemination portal
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Needs Assessment
o Support the HIPNET distribution mechanism
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Define standards
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Secure funding
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Who? => John Robinette (INFO), MSH I.T. Division
Initiative #3: Common distribution center (physical)
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Data collection
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Develop ROI
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Get buy-in
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WHO? => Heather (JHU)
Initiative #4: Develop a field dissemination network
HIPNET Dissemination Group - Meeting Notes - 2/20/04
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The Way Forward
After the five small (core) groups presented their work to the big group the big group made a list of what was missing or might be duplicative of existing resources in these proposals and visions. The group also maid a list of key assumptions that were being made.
What’s Missing or Duplicative?
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Getting our information adapted and disseminated through circulation methods
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Leadership/sponsorship supporting HIPNET's value
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Capturing field input through the whole process
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Keeping things up-to-date
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Funding
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Yellow-pages (adaptation from USAID CAs Directory)
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Yellow-pages of topics/tools might be duplicate of RHG, DG, PHINFOSHARE
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Not a lot of who’s responsible
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No discussion of indicators
Key Assumptions
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MONEY
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People
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Focus, selected collaboration
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USAID valuing knowledge/process
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Expansion of audiences and voices
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Engaging developing world partners in knowledge sharing/mining (and making that a holistic process) at each step
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Make sure the right people are in the room
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Next Steps
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Volunteers signed up to co-chair and participate in each of the five core groups. Each of the groups will meet in the next couple of weeks and report back on their activities via the HIPNET listserv or HIPNET co-chairs (Peggy D'Adamo, Willow Gerber, Pat Shawkey).
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Meeting notes will be disseminated via e-mail to all who attended and to all HIPNET listserv members.
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USAID will give feedback on its support for the various suggestions made. Rachel Lucas and Sandra Jordan will act as liaisons between the groups and USAID.
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