|
Measuring Success of a Continuing-Client Strategy |
 
|
| March 2007 Issue No. 11 |
The INFO Project • Johns Hopkins Bloomberg School of Public Health • Center for Communication Programs • 111 Market Place, Suite 310 • Baltimore, Maryland 21202, USA • 410-659-6300 • 410-659-6266 (fax) • www.infoforhealth.org • infoproject@jhuccp.org | |
|
The indicators presented here are described in more detail in the pages that follow. Many of these indicators and definitions are adapted from the Quick Investigation of Quality: A User's Guide for Monitoring Quality of Care in Family Planning (13). The sections on the relevance to a continuing-client strategy draw from the conclusions made in the "Developing a Continuing-Client Strategy" Population Reports issue (15).
|
Program Indicators for a Continuing-Client Strategy |
|---|
| Program Readiness |
|
1 All approved contraceptive methods are available 2 Logistics Management Information System is in place 3 Up-to-date guidelines are in place 4 Client record-keeping system is in place 5 Monitoring system is in place |
| Quality of Care |
|
Choice of contraceptive methods 6 Discuss a range of methods 7 Provide client with method of choice Interpersonal relations 8 Treat client with respect 9 Tailor information to client needs 10 Encourage active client participation 11 See client in private 12 Assure client of confidentiality of visit Information exchange with client 13 Discuss reproductive intentions 14 Give accurate information Technical competence 15 Follow infection-prevention procedures 16 Screen clients using medical eligibility criteria 17 Perform clinical procedures according to medical standards Mechanisms to ensure continuity 18 Give clear instructions for follow-up 19 Inform client of alternative sources of care Appropriateness and acceptability of services 20 Ensure acceptable waiting time 21 Make information and services available to the community |
| Impact on Reproductive Health Outcomes |
|
22 Percent of clients who believe family and community approve of contraceptive use 23 All-method continuation rate 24 Percent of clients who have an unintended pregnancy |
Information & Knowledge for Optimal Health (INFO) Project
111 Market Place Suite 310, Baltimore, MD 21202
Phone: 410-659-6300 Fax: 410-659-6266 Security & Privacy Policy