The links included in this report were up-to-date at the time of publication.

1. BERTRAND, J.T. and ESCUDERO, G. Compendium of indicators for evaluating reproductive health programs. Chapel Hill, North Carolina, Carolina Population Center, University of North Carolina at Chapel Hill, MEASURE Evaluation, Aug. 2002. 350 p. (Available: http://www.dec.org/pdf_docs/PNACR080.pdf)

2. BLANC, A.K., CURTIS, S., and CROFT, T. Does contraceptive discontinuation matter? Quality of care and fertility consequences. Chapel Hill, North Carolina, Carolina Population Center, University of North Carolina, Nov. 1999. (MEASURE Evaluation Technical Report Series No. 3) 59 p. (Available: http://www.cpc.unc.edu/measure/publications/pdf/tr-99-03.pdf)

3. BRUCE, J. and JAIN, A. Improving the quality of care through operations research. Myrna Seidman and Marjorie C. Horn, eds. Proceedings of the International Conference and Workshop on Using Operations Research to Help Family Planning Programs Work Better, Columbia, Maryland, Jun. 11–14, 1990.

4. CHANDANI, Y. and BRETON, G. Contraceptive security, information flow, and local adaptations: Family planning Morocco. African Health Sciences 1(2): 73–82. Dec. 2001.

5. CURTIS, S.L. (Carolina Population Center, University of North Carolina) [Contraceptive continuation and discontinuation indicators] Personal communication, Feb. 2007.

6. DELIVER Project. The logistics handbook: A practical guide for supply chain managers in family planning and health programs. Arlington, Virginia, John Snow Inc., 2004. 192 p. (Available: http://www.dec.org/pdf_docs/PNADE317.pdf)

7. ENGENDERHEALTH. Infection prevention: A reference book for health care providers. New York, EngenderHealth, 2001. 75 p. (Available: http://www.engenderhealth.org/res/offc/safety/ip-ref/pdf/ip-ref-eng.pdf)

8. FRANKEL, N. and GAGE, A. M&E fundamentals: A self-guided minicourse. Chapel Hill, North Carolina, Carolina Population Center, University of North Carolina at Chapel Hill, MEASURE Evaluation, 2007. 78 p. (Available: http://www.cpc.unc.edu/measure/publications/pdf/ms-07-20.pdf)

9. HART, C. No product? No program! [Commentary] Public Health Reports 119: 23–24. Arlington, Virginia, John Snow Inc., DELIVER Project. Jan./Feb. 2004.

10. JAIN, A. Should eliminating unmet need for contraception continue to be a program priority? International Family Planning Perspectives 25 (Supplement): S39–43, S49. Jan. 1999. (Available: http://www.guttmacher.org/pubs/journals/25s3999.html)

11. JAIN, A.K. Fertility reduction and the quality of family planning services. Studies in Family Planning 20(1): 116. Jan./Feb. 1989.

12. MANAGEMENT SCIENCES FOR HEALTH. Reducing client waiting time. Family Planning Manager 1(1): 1–8. Mar./Apr. 1992. (Available: http://erc.msh.org/TheManager/English/V1_N1_En_Issue.pdf)

13. MEASURE EVALUATION. Quick Investigation of Quality (QIQ). A user's guide for monitoring quality of care in family planning. Chapel Hill, North Carolina, Carolina Population Center, University of North Carolina at Chapel Hill, MEASURE Evaluation, Feb. 2001. 195 p. (Available: http://www.cpc.unc.edu/measure/publications/pdf/ms-01-02.pdf)

14. MILLER, R., ASKEW, I., HORN, M.C., and MILLER, K. Clinic-based family planning and reproductive health services in Africa: Findings from situation analysis studies. New York, Population Council, 1998. 255 p. (Available: http://www.popcouncil.org/pdfs/Cbfp.pdf)

15. RAMCHANDRAN, D. Developing a continuing-client strategy. Population Reports, Series J, No. 55. Baltimore, INFO Project, Johns Hopkins Bloomberg School of Public Health, Mar. 2007. 28 p.

16. WORLD HEALTH ORGANIZATION (WHO). Medical eligibility criteria for contraceptive use. 3rd edition. Geneva, WHO, Department of Reproductive Health and Research, 2004. 186 p. (Available: http://www.who.int/reproductive-health/publications/mec/mec.pdf)

17. WORLD HEALTH ORGANIZATION, UNITED NATIONS POPULATION FUND, and UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR). Reproductive health in refugee situations: An inter-agency field manual. Geneva, UNHCR, 1999. 135 p. (Available: http://www.unfpa.org/emergencies/manual/index.htm)

Illustrations by Rafael Avila/CCP