1. ABDEL-TAWAB, N.G. Provider-client communication in family planning clinics in Egypt: Styles, predictors, and associations with client outcomes. Doctoral Disertation, School of Hygiene and Public Health, Johns Hopkins University, Baltimore, 1995. 242 p.
2. ABDOOL, K.Q., PRESTON-WHYTE, E., and ABDOOL, K.S.S. Teenagers seeking condoms at family planning services: A providers' perspective. South African Medical Journal 82(5): 356-359. Nov. 1992.
3. ABOUZAHR, C., VLASSOFF, C., and KUMAR, A. Quality health care for women: A global challenge. Health Care for Women International 17(5): 449-467. Sep./Oct. 1996.
4. AHMED, A.M., GAVYOLE, A., OMAR, H.M., and MUNISI, W. The national guidelines for supervision checklist: A tool for monitoring supervision activities at district level in Tanzania. Annali Di Igiene 6(2): 161-6. Mar./Apr. 1994.
5. AINSLIE, R. (Johns Hopkins School of Public Health, Center for Communication Programs) [The Brazilian Proquali Project] Personal communication, May 20, 1998.
6. AINSWORTH, M. Family planning programs: The clients' perspective. Washington, D.C., World Bank, 1985. (World Bank Staff Working Papers, Population and Development Series No. 676) 86 p.
7. ALDERMAN, H. and LAVY, V. Household responses to public health services: Cost and quality tradeoffs. World Bank Observer 11(1): 3-22. Feb. 1996.
8. ALLMAN, J., ROHDE, J., and WRAY, J. Integration and disintegration: The case of family planning in Haiti. Health Policy and Planning 2(3): 1-9. Sep. 1987.
9. AMERICAN HEALTH CONSULTANTS. Joint Commission backs off CQI; QA back in favor. QI/TQM, Sep. 1992. p. 1-2.
10. ASERA, R., BAGARUKAYO, H., SHUEY, D., and BARTON, T. Searching for solutions: Health concerns expressed in letters to an East African newspaper column. Health Transition Review 6(2): 169-178. 1996.
11. ASHRAF, A., DUNSTON, A.G., HASAN, Y., BARKAT-E-KHUDA, and MARU, R. Strengthening front-line supervision to improve performance of family planning field workers in Bangladesh. Dhaka, Bangladesh, International Centre for Diarrhoeal Disease Research, Bangladesh. Centre for Health and Population Research, 1996. 57 p.
12. ASKEW, I. Using Situation Analysis to improve reproductive health programs. In: Miller, K., Miller, R., Askew, I., Horn, M.C., and Ndhlovu, L., eds. Clinic-based family planning and reproductive health services in Africa: Findings from Situation Analysis studies. New York, Population Council. Nov. 1998. p. 87-104.
13. ASKEW, I., TAPSOBA, P., OUEDRAOGO, Y., VIADRO, C., BAKOUAN, D., and SEGBO, P. Quality of care in family planning programmes: A rapid assessment in Burkina Faso. Health Policy and Planning 8(1): 19-32. Mar. 1993.
14. AVIS, M., BOND, M., and ARTHUR, A. Questioning patient satisfaction: An empirical investigation. Social Science and Medicine 44(1): 85-92. 1997.
15. AVSC INTERNATIONAL (AVSC). AVSC medical monitoring handbook. (Working Draft). New York, AVSC, Mar. 1996. 96 p.
16. AVSC INTERNATIONAL (AVSC). COPE: Client-Oriented Provider-Efficient services. A process and tools for quality imporvement in family planning and other reproductive health services. New York, AVSC, 1995. 115 p.
17. AVSC INTERNATIONAL (AVSC). Facilitative supervision guide. (Working draft). New York, AVSC, (forthcoming)
18. AVSC INTERNATIONAL (AVSC). No-scalpel vasectomy: An illustrated guide for surgeons. 2nd ed. New York, AVSC, 1997.
19. BAHAMON, C., BUXBAUM, A., and LITTLEFIELD, J., eds. Miller, J., series ed. Focusing on customer service. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 5 Spring 1996. 18 p.
20. BAILEY, J. and KELLER, A. Post family planning acceptance experience in the Caribbean: St. Kitts-Nevis and St. Vincent. Studies in Family Planning 13(2): 44-58. Feb. 1982.
21. BARNETT, B. Uniform guidelines improve client care. Network 15(2): 9-13. Research Triangle Park, North Carolina, Family Health International. Dec. 1994.
22. BARNETT, J. and STEIN, J. Women's voices, women's lives: The impact of family planning. A synthesis of findings from the Women's Studies Project. Research Triangle Park, North Carolina, Family Health International, Jun. 1998. 88 p.
23. BEATTIE, K., FAISEL, A.J., AHMED, M., and PATI, B.A. Introducing COPE in Asia: A quality management tool for FP services in Bangladesh. In: Satia, J. and Liow, M.L., eds. Innovative approaches to population programme management: Quality of care. Vol. 1. Kuala Lumpur, Malaysia, International Council on Management of Population Programmes. 1994. p. 15-30.
24. BEEGLE, K. The quality and availability of family planning services and contraceptive use in Tanzania. Washington, D.C., World Bank, 1995. (LSMS Working Paper No. 114) 63 p.
*25. BEN SALEM, B. and BEATTIE, K.J. Facilitative supervision: A vital link in quality reproductive health service delivery. New York, AVSC International, Aug. 1996. (AVSC Working Paper No. 10) 19 p.
26. BENAVENTE, J. and MADDEN, C., eds. Miller, J., series ed. Improving supervision: A team approach. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 2 Oct./Nov./Dec. 1993. 18 p.
27. BENNETT, S., DAKPALLAH, G., GARNER, P., GILSON, L., NITTAYARAMPHONG, S., ZURITA, B., and ZWI, A. Carrot and stick: State mechanisms to influence private provider behavior. Health Policy and Planning 9(1): 1-13. 1994.
28. BERNHART, M.H. Improving the quality of basic health care in Indonesia. Ministry of Health of Indonesia, World Bank, and the Quality Assurance Project of the US Agency for International Development., Jan. 1995. 12 p.
29. BERNHART, M.H. Management of family planning programs and operations research. In: Seidman, M. and Horn, M.C. Operations research: Helping family planning programs work better. Progress in Clinical and Biological Research. Vol. 371. New York, Wiley-Liss. 1991. p. 143-180.
30. BERNHART, M.H. Strategic management of population programs. Washington, D.C., World Bank, Oct. 1992. (Policy Research Working Papers No. 996) 26 p.
31. BERTAKIS, K.D., ROTER, D., and PUTNAM, S.M. The relationship of physician medical interview style to patient satisfaction. Journal of Family Practice 32: 175-181. Feb. 1991.
32. BERTRAND, J.T., HARDEE, K., MAGNANI, R.J., and ANGLE, M.A. Access, quality of care, and medical barriers in family planning programs. International Family Planning Perspectives 21(2): 64-74. Jun. 1995.
*33. BERTRAND, J.T., MAGNANI, R.J., and KNOWLES, J.C. Handbook of indicators for family planning program evaluation. Chapel Hill, North Carolina, EVALUATION Project, 1994. 218 p.
34. BERWICK, D.M. Continuous improvement as an ideal in health care. New England Journal of Medicine 320(1): 53-56. Jan. 5, 1989.
35. BLANEY, C.L. "Quality" aims for clients, often relies on staff. Network 14(1): 5-8. Research Triangle Park, North Carolina, Family Health International. Aug. 1993.
36. BLAZEY, M. Achieving performance excellence. Quality Progress 30(6): 61-64. Jun. 1997.
37. BLECHER, M. Use of indicators in health care management. World Health Forum 17(3): 287. 1996.
38. BLUMENFELD, S.N. Quality assurance in transition. Papua New Guinea Medical Journal 36(2): 81-89. Jun. 1993.
39. BLUMENTHAL, D. Quality of care—What is it? New England Journal of Medicine 335(12): 891-893. Sep. 1996.
40. BLUMENTHAL, P.D. and MCINTOSH, N. Pocket guide for family planning providers 1996-1998. 2nd ed. Oliveras, E. ed. Baltimore, Johns Hopkins Program for International Education in Reproductive Health, 1996. 399 p.
41. BONGAARTS, J. and BRUCE, J. The causes of unmet need for contraception and the social content of services. Studies in Family Planning 26(2): 57-75. Mar./Apr. 1995.
42. BOTTORFF, D.L. COQ systems: The right stuff. Quality Progress : 33-35. Mar. 1997.
43. BRADLEY, J. (AVSC International) [Supervision, Data for Decisionmaking] Personal communication, May 7, 1998.
44. BRADLEY, J. Using COPE to improve quality of care: The experience of the Family Planning Association of Kenya. Quality/Calidad/Qualité, No. 9. 1998. p. 1-24.
45. BRADLEY, J., LYNAM, P.F., DYER, J.C., and WAMBWA, G.E. Whole-site training: A new approach to the organization of training. New York, AVSC International, Aug. 1998. (AVSC Working Paper No. 11) 16 p.
46. BRANCICH, C. (Johns Hopkins School of Public Health, Center for Communication Programs) [Egypt's Gold Star program] Personal communication, Aug. 20, 1998.
47. BRATT, J.H., FOREIT, J., and DE VARGAS, T. Three strategies to promote sustainability of CEMOPLAF clinics in Ecuador. Studies in Family Planning 29(1): 59-68. Mar. 1998.
48. BROAD, M.L. and NEWSTROM, J.W. Transfer of training: Action-packed strategies to ensure high payoff from training investments. Reading, Massachusetts, Addison-Wesley Publishing Company, 1992. 194 p.
49. BROOK, R.H. Managed care is not the problem, quality is. Journal of the American Medical Association 278(19): 1612-1614. Nov. 19, 1997.
50. BROOKS, D.C. The Joint Commission on Accreditation of Healthcare Organizations. In: Goldfield, N. and Nash, D.B., eds. Providing quality care: Future challenges. 2nd ed. Ann Arbor, Michigan, Health Administration Press. 1995. p. 145-160.
51. BROWN, L., RICE, J., TYANE, M., and BERTRAND, J.T. Measuring the effect of quality of services on contraceptive use in Morocco. Presented at the Annual Meeting of the Population Association of America, San Francisco, Apr. 6-8, 1995. p. 41. (Unpublished)
52. BROWN, L., TYANE, M., BERTRAND, J.T., LAURO, D., ABOU-OUAKIL, M., and DEMARIA, L. Quality of care in family planning services in Morocco. Studies in Family Planning 26(3): 154-168. May/Jun. 1995.
*53. BRUCE, J. Fundamental elements of the quality of care: A simple framework. Studies in Family Planning 21(2): 61-91. Mar./Apr. 1990.
54. BRUCE, J. Implementing the user perspective. Studies in Family Planning 11(1): 29-33. Jan. 1980.
55. BRUCE, J. and JAIN, A. Improving quality of care through operations research. In: Seidman, M. and Horn, M.C. Operations research: helping family planning programs work better. Progress in Clinical and Biological Research. Vol. 371. New York, Wiley-Liss. 1991. p. 259-282.
56. BUCHANAN, E.D. and BATALDEN, P.E. Knowledge for improvement: Initiating continual improvement at the Hospital Corporation of America. In: Goldfield, N. and Nash, D.B., eds. Providing quality care: Future challenges. 2nd ed. Ann Arbor, Michigan, Health Administration Press. 1995. p. 99-114.
57. BUCKNER, B. A guide to methods of family planning program evaluation. EVALUATION Project, 1995. 143 p.
58. BUGALHO, A. and BERGSTÖRM, S. Value of perinatal audit in obstetric care in the developing world: A ten-year experience of the Maputo model. Gynocologic and Obstetric Investigation 36: 239-243. Nov. 1993.
59. BULATAO, R.A. Key indicators for family planning projects. Washington, D.C., World Bank, 1995. (World Bank Technical Paper No. 297) 39 p.
*60. BUXBAUM, A., ed. Miller, J., series ed. Working solutions worldwide. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 4 Jan./Feb. 1995. 19 p.
*61. BUXBAUM, A., MURRAY, N., and VERNON, R., eds. Miller, J., series ed. Using CQI to strengthen family planning programs. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 2 Jan./Feb. 1993. 20 p.
62. CALLA, C.D. Translating concepts of total quality management to improve quality of health care in family planning service delivery programs in developing countries. Washington, D.C., Population Technical Assistance Project, Oct. 14, 1991. 14 p.
63. CALLA, C. Use of clinical guidelines to enhance quality of family planning service programs in developing countries. Washington, D.C., Population Technical Assistance Project, Feb. 1992. 12 p.
64. CALLA, C.D. Concepts of quality of care in family planning: Programmatic implications for the Family Planning Services Division, Office of Population. Washington, D.C., United States Agency for International Development, Jan. 1991. 29 p.
*65. CAMPBELL, B., ADJEI, S., and HEYWOOD, A. From data to decision making in health: The evolution of a health management information system. Amsterdam, Royal Tropical Institute, 1996. 96 p.
66. CARIGNAN, C.S., IPPOLITO, L., and NERSESIAN, P.V. SEATS II: Clinical protocols for family planning programs: A resource book. Volume I. AVSC International and John Snow, Oct. 1995.
67. CENTRO PARAGUAYO DE ESTUDIOS DE POBLACIÓN and POPULATION COUNCIL. Developing tools of low-cost use to improve the quality of rural community-based distribution (CBD) in Paraguay. New York, Population Council, Mar. 1993. 2 p.
68. CLEARY, P. and EDGMAN-LEVITAN, S. Health care quality: Incorporating consumer perspectives. Journal of the American Medical Association 278(19): 1608-1612. Nov. 19, 1997.
69. COLEMAN, P. (Johns Hopkins School of Public Health, Center for Communication Programs) [ASHONPLAFA internal campaign in Honduras] Personal communication, Oct. 24, 1997.
*70. CONN, C.P., JENKINS, P., and TOURAY, S.O. Strengthening health management: Experience of district teams in The Gambia. Health Policy and Planning 11(1): 64-71. 1996.
71. COTTEN, N., STANBACK, J., MAIDOUKA, H., TAYLOR-THOMAS, J.T., and TURK, T. Early discontinuation of contraceptive use in Niger and The Gambia. International Family Planning Perspectives 18(4): 145-149. Dec. 1992.
72. COTTINGHAM, J. and MEHTA, S. Medical barriers to contraceptive use. Reproductive Health Matters, No. 1. May 1993. p. 97-100.
73. CROSBY, P.B. Quality is free. New York, McGraw-Hill, 1979.
74. DAVIES, H.T.O. and CROMBIE, I.K. Assessing the quality of care: Measuring well-supported processes may be more enlightening than monitoring outcomes. British Medical Journal 311: 766. Sep. 23, 1995.
75. DE CASTRO BUFFINGTON, S. A framework for establishing integrated reproductive health training. Advances in Contraception 11(4): 317-324. Dec. 1995.
*76. DE GEYNDT, W. Managing the quality of health care in developing countries. Washington, D.C., World Bank, 1995. (World Bank Technical Papers No. 258) 89 p.
77. DE NEGRI, B. and COLEMAN, P. Trip report, Honduras, Jan. 20-28, 1997. Baltimore, Johns Hopkins School of Public Health, Center for Communication Programs, Feb. 4, 1997. 3 p.
78. DELBANCO, T.L. and DALEY, J. Through the patient's eyes: Strategies toward more successful contraception. Obstetrics and Gynecology 88(3 Suppl.): 41S-47S. Sep. 1996.
79. DEMING, W.E. Out of the crisis. Cambridge, Massachusetts, Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986. 507 p.
80. DETTMER, H.W. Theory of constraints: A system-level approach to continuous improvement. The Quality Management Forum Fall 1993.
81. DEWINE, S. The consultant's craft: Improving organizational communication. New York, St. Martin's Press, 1994.
82. DIAZ, M. (Management Sciences for Health) [Quality Methodologies Used at Management Sciences for Health] Personal communication, Sep. 16, 1998.
83. DIAZ, M., ROGOW, D., and BARZELATTO, J. The Colectivo: A feminist sexuality and health collective in Brazil. Quality/Calidad/Qualité, No. 6. 1995. p. 1-21.
84. DIAZ, S. Quality is client oriented. Planned Parenthood Challenges, No. 2. 1994. p. 31-33.
85. DIMATTEO, M.R. The physician-patient relationship: Effects on the quality of health care. Clinical Obstetrics and Gynecology 37(1): 149-161. Mar. 1994.
86. DIMATTEO, M.R., SHERBOURNE, C.D., HAYS, R.D., ORDWAY, L., KRAVITZ, R.L., MCGLYNN, E.A., KAPLAN, S., and ROGERS, W.H. Physicians' characteristics influence patients' adherence to medical treatment: Results from medical outcomes study. Health Psychology 12(2): 93-102. Mar. 1993.
*87. DIPRETE BROWN, L. Lessons learned in institutionalization of quality assurance programs: An international perspective. International Journal for Quality in Health Care 7(4): 419-425. 1995.
88. DIPRETE BROWN, L. Quality improvement in health care: Institutionalization issues. Bethesda, Maryland, Quality Assurance Project. Center for Human Services, (Discussion Paper) 13 p. (Unpublished)
89. DIPRETE BROWN, L., FRANCO, L.M., RAFEH, N., and HATZELL, T. Quality assurance of health care in developing countries. Bethesda, Maryland, Quality Assurance Project, Center for Human Services, 1993. 27 p.
90. DOHLIE, M. (AVSC International) [COPE implementation sites] Personal communication, May 7, 1998.
91. DONABEDIAN, A. The definition of quality: A conceptual exploration. In: Explorations in quality assessment and monitoring: The definition of quality and approaches to its assessment. Vol. 1. Ann Arbor, Michigan, Health Administration Press. 1980. p. 3-28.
92. DONABEDIAN, A. Institutional and professional responsibilities in quality assurance. Quality Assurance in Health Care 1(1): 3-11. 1989.
*93. DONABEDIAN, A. The quality of care: How can it be assessed? Journal of the American Medical Association 260(12): 1743-1748. Sep. 23-30, 1988.
94. DONOVAN, J.L. Patient decision making: The missing ingredient in compliance research. International Journal of Technology Assessment in Health Care 11(3): 443-455. 1995.
95. DURAN-ARENAS, L.G. The continuous quality improvement program in the Mexican Secretary of Health. In: Kazandjian, V.A., ed. The effectiveness of CQI in health care: Stories from a global perspective. Milwaukee, Wisconsin, ASCQ Quality Press. 1997. p. 11-48.
96. DWYER, J., ed. Miller, J., series ed. Reducing client waiting time. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 1 Mar./Apr. 1992. 8 p.
97. DWYER, J., HAWS, J., WAMBWA, G., BABAWALE, M., WAY, F., and LYNAM, P. COPE: A self-assessment technique for improving family planning services. New York, AVSC International, 1991.
98. DWYER, J. and JEZOWSKI, T. Quality management for family planning services: Practical experience from Africa. New York, AVSC International, Feb. 1995. (AVSC Working Paper No. 7) 8 p.
99. EDMUNDS, M., STRACHAN, D., and VRIESENDORP, S. Client-responsive family planning: A handbook for providers. Watertown, Massachusetts, Pathfinder Fund, 1987. 93 p.
100. EGYPT. MINISTRY OF HEALTH, FAMILY PLANNING DEPARTMENT, and SYSTEMS DEVELOPMENT PROJECT. Standards of service for Quality Improvement Program monitoring system. Cairo, Egypt. Ministry of Health, Family Planning Department, Aug. 1994.
101. EISEMAN, E. (AVSC International) [Whole site training] Personal communication, Sep. 6, 1996.
102. ELLIS, S.K. Use the step-phase model to assess organizational change. Quality Progess 29(12): 119-120, 128. Dec. 1996.
103. EL-ZANATY AND ASSOCIATES. Quality of care and family planning utilization in ministry of health and population clinics. Egypt, National Population Council, Institutional Development Project, May 1998. (Draft)
104. EVALUATION PROJECT. Minutes of Meetings: Oct. 5-6, 1995. Service Delivery Working Group, EVALUATION Project, 1995. 25 p.
105. EVANS, I. and HUEZO, C., eds. Family planning handbook for health professionals: The sexual and reproductive health approach. London, International Planned Parenthood Federation, 1997. 387 p.
106. FAJARDO, I.M. Impact evaluation of MEXFAM's TQM/CQI Project. Family Planning Management Development, Management Sciences for Health, Mar. 1-13, 1994.
107. FAMILY HEALTH INTERNATIONAL (FHI). Contraceptive technology update series [Training Modules]. Research Triangle Park, North Carolina, FHI, 1994-1998.
108. FAMILY HEALTH INTERNATIONAL (FHI). Improving STD treatment for women. Arlington, Virginia, FHI, AIDS Control and Prevention Project, 1994. 2 p.
109. FAUNDES, A. The Cairo consensus and women's reproductive health in less developed countries. Health Transition Review 6(1): 87-91. 1996.
110. FIGUEROA, M., GOICOCHEA, P., POPPE, P., QUEIROLO, C., TAPIA, M., and TELLO, M. Evaluación diagnóstico rápido de necesidades de comunicación [IEC Needs Assessment] [SPA]. Peru, Ministerio de Salud de Peru and United States Agency for International Development, 1997. 213 p.
111. FONTAINE, A., POTTER, L., and VENEY, J.L. Use-effectiveness of oral contraceptives and quality of care. Apr. 25, 1993. 32 p. (Working Draft)
112. FRANCO, L.M., FRANCO, C., KUMWENDA, N., and NKHOMA, W. Malawi field study: Comparison of methods for assessing quality of health worker performance related to management of ill children. Bethesda, Maryland, Quality Assurance Project, Aug. 1996. (Quality Assurance Methodology Refinement Series) 79 p.
*113. FRANCO, L.M., NEWMAN, J., MURPHY, G., and MARIANI, E. Achieving quality through problem-solving and process improvement. Bethesda, Maryland, Quality Assurance Project, 1995. (Quality Assurance Methodology Refinement Series)
114. GARAVAGLIA, P. Transfer of training: Making training stick. American Society for Training and Development, Dec. 1995. (Info-Line No. 9512) 20 p.
115. GILLESPIE, D. New Ghana service policy expands access to family planning services. Washington, D.C., United States Agency for International Development, Feb. 7, 1997. (Monthly Activities Report: Jan. 1997) 2 p.
116. GILSON, L., ALILIO, M., and HEGGENHOUGEN, K. Community satisfaction with primary health care services: An evaluation undertaken in the Morogoro region of Tanzania. Social Science and Medicine 39(6): 767-780. 1994.
117. GILSON, L., MAGOMI, M., and MKANGAA, E. The structural quality of Tanzanian primary health facilities. Bulletin of the World Health Organization 73(1): 105-114. 1995.
118. GNECCO, G.D. and DIPRETE BROWN, L. Development of a national program for the evaluation and improvement of quality in Chile. Q.A. Reports, Bethesda, Maryland. Quality Assurance Project, Aug. 1995. p. 2.
119. GONZALEZ, M., COLINDRES, H., URROZ, O., ORLICH, J., and VELDHUYZEN VAN ZANTEN, T. Health care sector reform and quality assurance in Costa Rica. Bethesda, Maryland, Quality Assurance Project, Oct. 1995.
120. GORBACH, P., KHANH HOA, D.T., TSUI, A., and NHAN, V.Q. Abortion and family planning in two northern communes of Vietnam. Presented at the Annual Meeting of the Population Association of America, New Orleans, Louisiana, May 8-11, 1996. 20 p.
121. GRAEFF, J.A., ELDER, J.P., and BOOTH, E.M. Communication for health and behavior change: A developing country perspective. San Francisco, Jossey-Bass Publishers, 1993. 204 p.
122. GREEN, C.P. Strategic management of family planning programs. Washington, D.C., World Bank, Sep. 1992. (Policy Research Working Papers) 49 p.
123. GREENFIELD, S. Measuring the quality of office practice. In: Goldfield, N. and Nash, D.B., eds. Providing quality care: Future challenges. 2nd ed. Ann Arbor, Michigan, Health Administration Press. 1995. p. 129-143.
124. HAAGA, J.G. and MARU, R. The effect of operations research on program changes in Bangladesh. Studies in Family Planning 27(2): 76-87. Mar./Apr., 1996.
*125. HABERLAND, N., MILLER, K., BRUCE, J., and FASSIHIAN, G. Unrealized quality and missed opportunities in family planning services. In: Miller, K., Miller, R., Askew, I., Horn, M.C., and Ndhlovu, L., eds. Clinic-based family planning and reproductive health services in Africa: Findings from Situation Analysis studies. New York, Population Council. Nov. 1998. p. 125-139.
126. HALL, J.A., EPSTEIN, A.M., DECIANTIS, M.L., and MCNEIL, B.J. Physicians' liking for their patients: More evidence for the role of affect in medical care. Health Psychology 12(2): 140-146. 1993.
127. HARDEE, K. Management information systems and quality of care. Prepared for the Task Force on Measuring Quality of Care, United Nations Population Division, Oct. 16-18, 1995. Family Health International, (Discussion paper) 23 p.
128. HARDEE, K., BARKAT-E-KHUDA, KAMAL, G., RAHMAN, A., and MCMAHAN, J. Contraceptive implant users and their access to removal services in Bangladesh. International Family Planning Perspectives 20(2): 59-65. Jun. 1994.
129. HARDEE, K. and GOULD, B.J. A process for quality improvement in family planning services. International Family Planning Perspectives 19(4): 147-152. Dec. 1993.
130. HARDEE, K., JANOWITZ, B., STANBACK, J., HUBACHER, D., THOMPSON, A., BRATT, J., and VILLINSKI, M. Measuring service practices: What have we learned? Research Triangle Park, North Carolina, Family Health International, Jun. 1996. (Working Paper No. WP96-01) 24 p.
*131. HARDEE, K., JANOWITZ, B., STANBACK, J., and VILLINSKI, M.T. What have we learned from studying changes in service guidelines and practices? International Family Planning Perspectives 24(2): 84-90. 1998.
132. HARDEE, K. and KLEEFIELD, S., eds. Miller, J., series ed. Manager's toolbox for CQI. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 2 Jan./Feb. 1993. 14 p.
133. HARDEE-CLEAVELAND, K., NORTON, M., and CALLA, C. Quality of care in family planning service delivery: A survey of Cooperating Agencies of the Family Planning Services Division, Office of Population, United States Agency for International Development. Family Health International, Apr. 1992.
134. HARDON, A. Reproductive rights in practice: A comparative assessment of quality of care. In: Hardon, A. and Hayes, E. Reproductive rights in practice: A feminist report on quality of care. London, Zed Books. 1997. p. 193-222.
135. HASSAN, E.O. The role of standards and guidelines in quality of care. In: Senanyake, P. and Kleinman, R.L., eds. Family planning: Meeting challenges, promoting choices. Proceedings of the IPPF Family Planning Congress, New Delhi, Oct. 1992. Pearl River, New York, Parthenon Publishing Group. 1993. p. 245-249.
136. HATCHER, R., RINEHART, W., BLACKBURN, R., GELLER, J., and SHELTON, J.D. The essentials of contraceptive technology: A handbook for clinic staff. Baltimore, Johns Hopkins School of Public Health, Population Information Program, Jul. 1997. 340 p.
137. HAYES, J. and SHAW, C.D. Implementing accreditation systems. International Journal for Quality in Health Care 7(2): 165-171. Jun. 1995.
138. HEIBY, J. Process and outcome evaluation: Experience with systems analysis in the PRICOR project. In: Seidman, M. and Horn, M.C., eds. Operations research: Helping family planning programs work better. Progress in Clinical and Biological Research. Vol. 371. New York, Wiley-Liss. 1991. p. 395-410.
139. HELFENBEIN, S., SEIMS, S., and RUHE, D., eds. Miller, J., series ed. Learning to think strategically. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 3 Jan./Feb. 1994. 16 p.
140. HENBEST, R. and FEHRSEN, S. Patient-centredness: Is it applicable outside the West? Its measurement and effect on outcomes. Family Practice 9: 311-317. 1992.
141. HERM, J. Manager and worker accountability. In: Lapham, R.J. and Simmons, G.B. Organizing for effective family planning programs. Committee on Population, Commission on Behavioral and Social Sciences and Education of the National Research Council. Washington, D.C., National Academy Press. 1987. p. 263-294.
142. HERMIDA, J. Preparndonos para el cólera: Evaluación rápida de la calidad de las actividades de rehidratación oral en Guatemala [Preparing for cholera: Rapid evaluation of the quality of oral rehydration in Guatemala] [SPA]. Salud Publica de México 35(3): 268-282. May./Jun. 1993.
143. HERMIDA, J., LASPINA, C., and IDROVO, F. Reducing patient waiting times through quality assurance methods in La Troncal, Ecuador. Bulletin of the Pan American Health Organization 30(2): 118-124. 1996.
144. HERMIDA, J., NICHOLAS, D., and BLUMENFELD, S. Comparative validity of three methods for assessment of primary health care: Guatemala field study. Bethesda, Maryland, Quality Assurance Project, 1994. (Quality Assurance Methodology Refinement Series) 18 p.
145. HOFSTEDE, G. Culture's consequences: International differences in work-related values. London, Sage, 1980.
146. HOTCHKISS, D.R., MAGNANI, R.J., RUTENBERG, N., CORREIA, L.L., MORGAN, G.T., and SUTALA, M. Access to family planning services, service quality, and contraceptive use in northeast Brazil. Presented at the Annual Meeting of the Population Association of America, San Francisco, Apr. 6-8, 1995. 16 p. (Unpublished)
147. HUBACHER, D. and POTTER, L. Adherence to oral contraceptive regimens in four countries. International Family Planning Perspectives 19(2): 49-53. Jun. 1993.
148. HUBER, D. Proposed approach for medical quality of care in family planning/reproductive health services supported by Pathfinder International. Sep. 9, 1994. 11 p. (Unpublished)
149. HUBER, S. Using evaluation as a management tool. Family Planning Manager 6(1): 1-15. Spring 1997.
150. HUEZO, C.M. An ingredient for success: Motivation and commitment. Presented at the Second European Congress of Tropical Medicine, Session on Strategies for the Prevention of Unwanted Pregnancies in the Tropic, Liverpool, England, Sep. 14-18, 1998. International Planned Parenthood Federation.
*151. HUEZO, C.M. and DIAZ, S. Quality of care in family planning: Clients' rights and providers' needs. In: Senanyake, P. and Kleinman, R.L., eds. Family planning: Meeting challenges, promoting choices. The proceedings of the IPPF Family Planning Congress, New Delhi, Oct. 1992. Pearl River, New York, Parthenon Publishing Group. 1993. p. 235-244.
152. HUEZO, C.M. and MALHOTRA, U. Choice and use-continuation of methods of contraception: A multicentre study. London, International Planned Parenthood Federation, 1993. 163 p.
153. HUEZO, C.M. and CARIGNAN, C.S. Medical and service delivery guidelines for family planning. 2nd ed. London, International Planned Parenthood Federation, 1997. 320 p.
*154. HULL, V.J. Improving quality of care in family planning: How far have we come? Jakarta, Indonesia, Population Council, 1996. (South and East Asia Regional Working Papers No. 5)
155. HUNTINGTON, D., LETTENMAIER, C., and OBENG-QUAIDOO, I. User's perspective of counseling training in Ghana: The "mystery client" trial. Studies in Family Planning 21(3): 171-177. May/Jun. 1990.
156. HUNTINGTON, D. and SCHULER, S. The simulated client method: Evaluating client-provider interactions in family planning clinics. Studies in Family Planning 24(3): 187-193. May/Jun. 1993.
157. ICKIS, J.C. Quality of family planning services in Latin America: Regional overview. In: Jain, A.K. Managing quality of care in population programs. Vol. 10. West Hartford, Connecticut, Kumarian Press. 1992. p. 67-85.
158. ICKX, P. Health facility assessment: Mar. 15 - Apr. 4, 1998. Basic Support for Institutionalizing Child Survival Project, 1998.
159. INTERNATIONAL PLANNED PARENTHOOD FEDERATION (IPPF). IPPF Charter on Sexual and Reproductive Rights. Vision 2000. London, IPPF, ( No. 1) 64 p.
160. INTERNATIONAL PLANNED PARENTHOOD FEDERATION (IPPF). IPPF mission statement and strategic plan. IPPF, Visited Aug. 20, 1998
161. INTERNATIONAL WOMEN'S HEALTH COALITION. and POPULATION COUNCIL. Proceedings of the Contraceptive Development Process and Quality of Care in Reproductive Health Services, New York, Oct. 8-9, 1986.
162. IPPOLITO, L. (SEATS, John Snow, Inc.) [Background on SEATS Approach to Quality and Expanded Quality Improvement] Personal communication, May 29, 1998.
163. IPPOLITO, L., MANTZ, M., and SCHIPAMAUNGA, S. Lessons learned from SEATS initiatives to expand and continously improve quality of care in family planning and reproductive health. Arlington, Virginia, John Snow Inc., (Forthcoming)
164. IPPOLITO, L. and MILLER, B. Promoting providers' adherence to guidelines in service delivery. Presented at the United States Agency for International Development Conference on MAQ: From Guidelines to Action, Washington, D.C., May 12-13, 1998.
165. IPPOLITO, L., PENDARVIS HARRIS, N., and LAURO, D. Strategy for quality of care in family planning and reproductive health. Washington, D.C., Family Planning Service Expansion and Technical Assistance Project 2, John Snow, Inc., Jul. 1996. (Draft)
166. JAIN, A.K., BRUCE, J., and KUMAR, S. Quality of services, programme efforts and fertility reduction. In: Phillips, J.F. and Ross, J.A., eds. Family planning programmes and fertility. Oxford, England, Clarendon Press. 1992. p. 202-221.
167. JAIN, A.K. Conclusion: Recommended next steps. In: Managing quality of care in population programs. Vol. 10. West Hartford, Connecticut, Kumarian Press. 1992. p. 141-151.
168. JAIN, A.K. Fertility reduction and the quality of family planning services. Studies in Family Planning 20(1): 1-16. Jan./Feb. 1989.
169. JAQUES, E. The foundation for organizational excellence: Managerial accountability. Journal for Quality and Participation 15(2): 40-45. Mar. 1992.
170. JAY, S., LITT, I.F., and DURANT, R.H. Compliance with therapeutic regimens. Journal of Adolescent Health Care 5(2): 124-136. Apr. 1984.
171. JOHN SNOW, INC. (JSI). Accelerated access and quality improvement (AAQI). Service Delivery Partnership Program of the Planning Familiale et Prevention du SIDA Project, JSI, 1998. 40 p.
172. JOHN SNOW INC. (JSI). L'amélioration accélérée de la qualité des services de planification familiale [The accelerated improvement of quality of family planning services] [FRE]. [Brochure] JSI, 1997/1998.
173. JOHNS HOPKINS PROGRAM FOR INTERNATIONAL EDUCATION AND TRAINING IN REPRODUCTIVE HEALTH (JHPIEGO). Evaluating competency-based training. JHPIEGO. Mar. 1997.
174. JOHNS HOPKINS PROGRAM FOR INTERNATIONAL EDUCATION AND TRAINING IN REPRODUCTIVE HEALTH (JHPIEGO). JOHNS HOPKINS SCHOOL OF PUBLIC HEALTH, POPULATION COMMUNICATION SERVICES (JHU/PCS) and MANGEMENT SCIENCES FOR HEALTH, FAMILY PLANNING MANGEMENT DEVELOPMENT (MHS/FPMD). Proquali Project: Bahia and Ceará, Brazil. JHPIEGO, JHU/PCS and MHS/FPMD, 1998. (Case Study) 15 p. (Draft)
175. JOHNS HOPKINS SCHOOL OF PUBLIC HEALTH, POPULATION COMMUNICATION SERVICES (JHU/PCS). Impact of the Radio Communication Project (RCP) and Interpersonal Communication and Counseling (IPC/C) Project in Nepal. Baltimore, JHU/PCS, Apr. 24, 1997. 3 p.
176. JOHNS HOPKINS SCHOOL OF PUBLIC HEALTH, POPULATION COMMUNICATION SERVICES (JHU/PCS). Proquali - Promoting access and informed choice. Project overview communication strategy. Baltimore, 1998. 8 p. (Unpublished)
177. JOINT COMMISSION INTERNATIONAL. Quality assurance and accreditation. Q.A. Brief 6(1): 17-19. Summer 1997.
178. JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS (JCAHO). Facts about the Joint Commission on Accreditation of Healthcare Organizations. JCAHO, Apr. 1997.
179. JONES, J.E. and POLLARD, H. Managing the aftermath of organizational change. Apr. 1997.
180. JURAN, J.M. Juran on quality by design: The new steps for planning quality into goods and services. New York, Free Press, 1992.
181. KALUZNY, A.D., MCLAUGHLIN, C.P., and SIMPSON, K. Applying total quality management concepts to public health organizations. Public Health Reports 107(3): 257-264. May./Jun. 1992.
182. KAPLAN, S.H., GREENFIELD, S., and J.E. WARE, J. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Medical Care 27(3 Suppl.): S110-S127. Mar. 1989.
183. KAPLAN, S.H. and WARE, J.E. The patient's role in health care and quality assessment. In: Goldfield, N. and Nash, D.B., eds. Providing quality of care: Future challenges. 2nd ed. Ann Arbor, Michigan, Health Administration Press. 1995. p. 25-52.
184. KATZ, K., HARDEE, K., and VILLINSKI, M.T. Quality of care in family planning: A catalog of assessment and improvement tools. Durham, North Carolina, Family Health International, Mar. 1993. 215 p.
185. KAY, B.J., GERMAIN, A., and BANGSER, M. The Bangladesh Women's Health Coalition. Quality/Calidad/Qualité, No. 3. Population Council, 1991. p. 1-24.
186. KAZANDJIAN, V.A. The contribution of epidemiology to CQI: A commentary. International Journal for Quality in Health Care 8(4): 351-357.
*187. KELLER, S. Updating service delivery guidelines and practices: A workshop on recent recommendations and experiences, Guatemala City, Guatemala, Mar. 6, 1995. Research Triangle Park, North Carolina, Family Health International, Aug. 1995.
188. KELLEY, E. and MARQUEZ, L. Quality design: Creating high quality, client-focused care. Q.A. Brief 6(1): 4-12. Summer 1997.
189. KIM, Y.M., KOLS, A., and MUCHEKE, S. Informed choice and decision-making in family planning counseling in Kenya. International Family Planning Perspectives 24(1): 4-11. Mar. 1998.
190. KIM, Y.M., ODALLO, D., THUO, M., and KOLS, A. Client participation and provider communication in family planning counseling. Health Communication 11(1): 1-19. 1999. (Forthcoming)
191. KIM, Y.M., PUTJUK, F., and BASUKI, E. Interpersonal communication/counseling: Self-assesment and peer review interventions for family planning providers in Indonesia operations research. Johns Hopkins School of Public Health, Center for Communication Programs. 1998. (Unpublished)
192. KIM, Y.M., STOREY, D., BASUKI, E., PUTJUK, F., and MIZE, L. Client-provider interaction study: Program support research for the quality improvement initiative in Indonesia. Baltimore, Johns Hopkins School of Public Health, Population Communication Services, Apr. 1997. (Draft)
193. KNAUFF, L. Hierarchy of impacts and effects of training and training-related technical assistance interventions. Chapel Hill, North Carolina, Program for International Training in Health, Oct. 1991. (Technical Information Memo Series No. E1) 3 p.
194. KOECK, C.M. Doing better: A global medical interest. In: Kazandjian, V.A., ed. The effectiveness of CQI in health care: Stories from a global perspective. Milwaukee, Wisconsin, ASQC Press. 1997. p. xvii-xxiii.
*195. KOENIG, M.A., HOSSAIN, M.B., and WHITTAKER, M. The influence of quality of care upon contraceptive use in rural Bangladesh. Studies in Family Planning 28(4): 278-289. Dec. 1997.
196. KRITCHEVSKY, S.B. and SIMMONS, B.P. Continuous quality improvement: Concepts and applications for physician care. Journal of the American Medical Association 255(13): 1817-1823. Oct. 2, 1991.
197. LAILA, K., WASZAK, C., ABOU-TALEB, H., and PFANNENSCHMIDT, S. Consumer perceptions of quality of family planning services in Egypt. Cairo, Family Health International and El-Zanaty and Associates, Jul. 1, 1998. (Special Study of the Population Project Consortium/POPIII) 80 p. (Draft)
198. LAING, J. Continuation and effectiveness of contraceptive practice: A cross-sectional approach. Studies in Family Planning 16(3): 138-53. May/Jun. 1985.
199. LAMMERINK, M. Continuing education. Ways of working. Health Action, No. 8. Mar./May 1994. p. 10.
200. LAMMERS, J.C., CRETIN, S., GILMAN, S., and CALINGO, E. Total quality management in hospitals: The contributions of commitment, quality councils, teams, budgets and training to perceived improvement at Veterans Health Administration Hospitals. Medical Care 34(5): 463-478. 1996.
201. LARSON, A., ISLAM, S., and MITRA, S.N. Pill use in Bangladesh: Compliance, continuation and unintentional pregnancies: Report of the 1990 pill use study. Dhaka, Bangladesh, Mitra and Associates, Jul. 1991. 76 p.
202. LARSON, E.W. and KING, J.B. The systemic distortion of information: An ongoing challenge to management. Organizational Dynamics 24(3): 49-61. Winter 1996.
203. LAURO, D. (John Snow) [The ACQUIS project in West Africa] Personal communication, May 19, 1998.
204. LAURO, D. ACQUIS: Accelerating access to contraceptives and quality to increase and improve services. Arlington, VA, Johns Snow Research and Training Institute, Jun. 1998. 16 p.
205. LEA, J. and KNAUFF, L. MAQ: From guidelines to action. Chapel Hill, NC, INTRAH/PRIME, Apr. 1998. (A background paper for the United States Agency for International Development Conference on MAQ: Guidelines to Action)
206. LEAPE, L.L. Error in medicine. Journal of the American Medical Association 272(23): 1851-1857. Dec. 21, 1994.
207. LEEBOV, W., VERGARE, M., and SCOTT, G. Patient satisfaction: A guide to practical enhancement. Los Angeles, Practice Management Information Corporation, 1990.
208. LEI, Z.-W., WU, S.C., GARCEAU, R.J., JAING, S., YANG, Q.-Z., WANG, W.-L., and VANDER MEULEN, T.C. Effect of pretreatment counseling on discontinuation rates in Chinese women given depo-medroxyprogesterone acetate for contraception. Contraception 53(6): 357-361. Jun. 1996.
209. LEON, F.R., LOO, J., GUZMAN, C., and DIAZ, M. Using a job aid to assist family planning counseling decision-making in the field. Presented at the 119th Annual Meeting of the American Public Health Association, Atlanta, Georgia, Nov. 11-14, 1991. 11 p.
210. LETTENMAIER, C. and GALLEN, M.E. Counseling makes a difference. Population Reports, Series J, No. 36. Baltimore, Johns Hopkins School of Public Health, Population Information Program, Nov. 1987.
211. LEWIS, G. Client satisfaction and quality of care: Searching for empirical basis. Proceedings of a meeting on Changing Communication Strategies for Reproductive Health and Rights, Washington, D.C., Dec. 10-11, 1997. Health and Development Policy Project and Population Council p. 13-18.
212. LIPKIN, M. Physician-patient interaction in reproductive counseling. Obstetrics and Gynecology 88(3 Suppl.): 31S-40S. Sep. 1996.
213. LLOYD, J. Reflections from Southern Africa. Africa Health 17(1): 39. Nov. 1994.
214. LO, A.Y., HEDLEY, A.J., PEI, G.K., ONG, S.-G., HO, L.-M., FIELDING, R., CHENG, K.-K., and DANIEL, L. Doctor-shopping in Hong Kong: Implications for quality of care. International Journal for Quality in Health Care 6(4): 371-381. Dec. 1994.
215. LOEVINSOHN, B.P., GUERRERO, E.T., and GREGORIO, S.P. Improving primary health care through systematic supervision: A controlled field trial. Health Policy and Planning 10(2): 144-53. Jun. 1995.
216. LONGEST, B.B. Health professionals in management. Stamford, Connecticut, Appleton and Lange, 1996.
217. LUBIS, F., FAJANS, P., and SIMMONS, R. Maintaining technical quality of care in the introduction of Cyclofem in a national family planning program: Findings from Indonesia. Contraception 49(5): 527-541. May 1994.
218. LUSIOLA, G. Experiences using managment tools with NGOs and public instiutions: Perspectives of tool developers and end users. Presented at the The Tool Exchange, sponsored by the United States Agency for International Development, Washington, D.C., Sep. 17, 1998. Marie Stopes Tanzania. 5 p.
*219. LYNAM, P.F., RABINOVITZ, L.M., and SHOBOWALE, M. Using self-assessment to improve the quality of family planning clinic services. Studies in Family Planning 24(4): 252-260. Jul./Aug. 1993.
220. LYNAM, P.F., DWYER, J.C., and BRADLEY, J. Inreach: Reaching potential family planning clients within health institutions. New York, AVSC International, Apr. 1994.
221. LYNAM, P.F., SMITH, T., and DWYER, J. Client flow analysis: A practical management technique for outpatient clinic settings. International Journal for Quality in Health Care 6(2): 179-186. 1994.
222. MACDONALD, P. The peer reiew program of the Indonesian Midwives Association. University Research Corporation, Aug. 1995. 49 p.
223. MACDONALD, P., FRANCISCO, M., and AZWAR, A. Internal quality assurance: Lessons learned from the PKMI Hospital Pilot Program in Indonesia. Bethesda, Maryland, Quality Assurance Project, Center for Human Services, Jun. 1996. (Quality Assurance Methodology Refinement Series) 53 p.
224. MAKUMI, M. and SANGHVI, H. The Kenya story. Presented at the United States Agency for International Development Conference on MAQ: From Guidelines to Action, Washington, D.C., May 12-13, 1998.
225. MALONE, M.I. The quality of care in an antenatal clinic in Kenya. East African Medical Journal 57(2): 86-96. Feb. 1980.
226. MANAGEMENT SCIENCES FOR HEALTH (MSH). CORE: A tool for cost and revenue analysis. Boston, MSH, 1998. 145 p.
227. MANAGEMENT SCIENCES FOR HEALTH (MSH) FAMILY PLANNING MANAGEMENT DEVELOPMENT, ed. Miller, J., series ed. Pocket guide for service improvement. Family Planning Manager, Boston, MSH, Vol. 2 Oct./Nov./Dec. 1993. 20 p.
228. MANCEY-JONES, M. and BRUGHA, R. Using perinatal audit to promote change: A review. Health Policy and Planning 12(3): 183-192. 1997.
229. MATAMALA, M. Gender-related indicators for the evaluation of quality of care in reproductive health services. Reprodctive Health Matters 6(11): 10-21. May 1998.
230. MATHIS, J. Status of national FP/RH guidelines. Washington, D.C., United States Agency for International Development (USAID), [Chart prepared for USAID sponsored conference, MAQ: From guidelines to action] May 12-13, 1998.
231. MAWAJDEH, S., AL-QUTOB, R., and BIN RAAD, F. Issues related to measuring the quality of reproductive health services in selected countries. Proceedings of the Arab Regional Population Conference, Cairo, 1996. p. 127-146.
232. MAYNARD-TUCKER, G. Indigenous perceptions and quality of care of family planning services in Haiti. Health Policy and Planning 9(3): 306-317. Sep. 1994.
233. MBARUKU, G. and BERGSTÖRM, S. Reducing maternal mortality in Kigoma, Tanzania. Health Policy and Planning 10(1): 71-78. 1995.
234. MCEVOY, M. Integrating the user perspective into service and evaluation designs. Presented at the Maternal and Child Health/Family Planning Program: Technical Workshop, New York, Oct. 31-Nov. 2, 1979. Population Council. 2 p.
235. MCFARLANE, C., HARDEE, K., DUCASSE, M., and MCCLOSKEY, R. The quality of Jamaica public sector and NGO family planning services: Perspectives of providers and clients. Family Health International, Sep. 1996. 115 p.
236. MCGLYNN, E.A. Quality assessment of reproductive health services. Western Journal of Medicine 163(3 Suppl.): 19-27. Sep. 1995.
237. MCGREW, R.E. Medical Profession. In: Encyclopedia of Medical History. New York, McGraw Hill. 1985. p. 179-184.
238. MCINTOSH, N., BLOUSE, A., and SCHAEFER, L., eds. Norplant implants guidelines for family planning service programs. 2nd ed. Baltimore, Johns Hopkins Program for International Education in Reproductive Health, 1995.
239. MCINTOSH, N., KINZIE, B., and BLOUSE, A., eds. IUD guidelines for family planning service programs. 2nd ed. Baltimore, Johns Hopkins Program for International Education in Reproductive Health, 1993.
240. MCINTOSH, N. and OLIVERAS, E., eds. Service delivery guidelines for family planning programs. Baltimore, Johns Hopkins Program for International Education in Reproductive Health, 1996. 113 p.
241. MCINTOSH, N. and TIETJEN, L. Infection prevention: A history of change. Baltimore, Johns Hopkins Program for International Education in Reproductive Health, Jun. 1996. (Strategy Paper No. 4) 15 p.
242. MCNEIL RABINOVITZ, L., SMITH, T., and BEHRMAN, L. An evaluation of COPE, a family planning clinic self-assessment technique. Final Report. New York, AVSC International, Apr. 1994.
243. MEEKER, C.I. Quality improvement: Then and now. Clinical Obstetrics and Gynecology 37(1): 115-121. 1994.
244. MEHRABI, M. The transferability of management technology to third world countries. In: James, V., ed. Urban and rural development in third world countries: Problems of population in developing nations. Jefferson, North Carolina, McFarland and Company. 1991. p. 86-98.
245. MELUM, M.M. and SINIORIS, M.E. Total quality management in health care: Taking stock. Quality Management in Heatlh Care 1(4): 59-63. Summer 1993.
246. MENSCH, B.S. Quality of care: A neglected dimension. In: Koblinsky, M., Timyan, J., and Gay, J., eds. The health of women: A global perspective. Boulder, Colorado, Westview Press. 1993. p. 235-253.
247. MENSCH, B.S., ARENDS-KUENNING, M., and JAIN, A. The impact of the quality of family planning services on contraceptive use in Peru. Studies in Family Planning 27(2): 59-75. Mar./Apr. 1996.
*248. MENSCH, B.S., ARENDS-KUENNING, M., JAIN, A., and GARATE, M.R. Avoiding unintended pregnancy in Peru: Does the quality of family planning services matter? International Family Planning Perspectives 23(1): 21-27. Mar. 1997.
249. MENSCH, B.S., FISHER, A., ASKEW, I., and AJAYI, A. Using Situation Analysis data to assess the function of family planning clinics in Nigeria, Tanzania, and Zimbabwe. Studies in Family Planning 25(1): 18-31. Jan./Feb. 1994.
250. MENSCH, B.S., ARENDS-KUENNING, M., JAIN, A., and GARATE, M.R. Meeting reproductive goals: The impact of family planning services on unintended pregnancy in Peru. New York, Population Council, 1995. (Research Division Working Papers No. 81)
251. MENSCH, B.S., MILLER, R.A., FISHER, A.A., MWITA, J., KEYONZO, N., ALI, F.Y., and NDETI, C. Family planning in Nairobi: A Situation Analysis of the City Commission clinics. International Family Planning Perspectives 20(2): 48-54. Jun. 1994.
252. MENSCH, B.S., MILLER, R.A., and MILLER, V.C. Focusing on quality with Situation Analysis. Planned Parenthood Challenges, No. 2. 1994. p. 17-21.
253. MILLER, K. Changes in quality of services over time. In: Miller, K., Miller, R., Askew, I., Horn, M.C., and Ndhlovu, L., eds. Clinic-based family planning and reproductive health services in Africa: Findings from Situation Analysis studies. New York, Population Council. Nov. 1998. p. 217-241.
254. MILLER, K. (Population Council) [Situation Analysis] Personal communication, Feb. 10, 1997.
255. MILLER, K., JONES, H., and HORN, M.C. Indicators of readiness and quality: Basic findings. In: Miller, K., Miller, R., Askew, I., Horn, M.C., and Ndhlovu, L., eds. Clinic-based family planning and reproductive health services in Africa: Findings from Situation Analysis studies. New York, Population Council. Nov. 1998. p. 29-84.
256. MILLER, K., MILLER, R., FASSIHIAN, G., and JONES, H. How providers restrict access to family planning methods: Results from five African countries. In: Miller, K., Miller, R., Askew, I., Horn, M.C., and Ndhlovu, L., eds. Clinic-based family planning and reproductive health services in Africa: Findings from Situation Analysis studies. New York, Population Council. Nov. 1998. p. 159-179.
257. MILLER, R., ASKEW, I., HORN, M.C., and MILLER, K. Clinic-based family planning and reproductive health programs in sub-Saharan Africa. In: Miller, K., Miller, R., Askew, I., Horn, M.C., and Ndhlovu, L., eds. Clinic-based family planning and reproductive health services in Africa: Findings from Situation Analysis studies. New York, Population Council. Nov. 1998. p. 245-255.
258. MILLER, R., FISHER, A., MILLER, K., NDHLOVU, L., NDUGGA MAGGWA, B., ASKEW, I., SANOGO, D., and TAPSOBA, P. The Situation Analysis approach to assessing family planning and reproductive health services: A handbook. New York, Population Council, 1997. 195 p.
259. MILLER, R., MILLER, K., NDHLOVU, L., SOLO, J., and ACHOLA, O. A comparison of the 1995 and 1989 Kenya Situation Analysis study findings. New York, Population Council, Mar. 7, 1996. 10 p. (Draft)
260. MISRA, B.D., ASHRAF, A., SIMMONS, R.S., and SIMMONS, G.B. Organization for change: A systems analysis of family planning in rural India. Ann Arbor, Michigan, University of Michigan, 1982. (Michigan Papers on South and Southeast Asia No. 21) 444 p.
261. MORA, G., BETTS, C., GAY, J., HARDEE, K., CHAMBERS, V., and FOX, L. Quality of care in women's reproductive health: A framework for Latin America and the Caribbean. Pan American Health Organization. Family Health International. and IPAS., Oct. 11, 1993. (Draft)
*262. MORGAN, C. and MURGATROYD, S. Total quality management in the public sector: An international perspective. Buckingham, England, Open University Press, 1994. 200 p.
263. MTAWALI, G. (Program for International Training in Health (INTRAH)/Nairobi) [INTRAH training approach to quality improvement] Personal communication, 1996.
264. MULREADY, P. Q.A. brief forum: An interview with Dr. Indra Pathmanathan. Q.A. Brief, Vol. 3 No. 3. Bethesda, Maryland. Quality Assurance Project, Center for Human Services, Winter 1994. p. 14-16.
265. MURPHY, G. and WINTER, L. National conference on quality assurance methods and results: Niger. Q.A. Reports, Bethesda, Maryland. Quality Assurance Project, Center for Human Services, Feb. 1996. p. 1-2.
266. MURRAY, N., VERNON, R., LOPEZ SUAREZ, A., SALAS, I., and VERTIZ, J. Institutionalizing continous quality improvement (CQI): MEXFAM's experience. Presented at the Annual Meeting of Operations Resarch in Family Planning, San Francisco, Oct. 29, 1993.
267. NDHLOVU, L. Quality of care in family planning service delivery in Kenya: Clients' and providers' perspectives. Nairobi, Kenya, Population Council, 2, Jan. 1995. 84 p.
268. NDULO, J., FAXELID, E., and KRANTZ, I. Quality of care in sexually transmitted diseases in Zambia: Patients' perspective. East African Medical Journal 72(10): 641-644. Oct. 1995.
269. NEWBRANDER, W. and ROSENTHAL, G. Quality of care issues in health sector reform. In: Private health sector growth in Asia: Issues and implications. Chichester, England, John Wiley and Sons. 1997. p. 177-195.
270. NEWMAN, C. PRIME's performance improvement initiative underway in Burkina Faso. PRIME Perspectives, No. 3. Chapel Hill, North Carolina. Program for International Training in Health, Aug. 1995. p. 1-5.
271. NEWMAN, C. (Program for International Training in Health (INTRAH)) [Training and performance assessment] Personal communication, May 22, 1996.
*272. NICHOLAS, D.D. Results of CQI in Africa: The Niger experience. In: Kazandjian, V.A., ed. The effectiveness of CQI in health care: Stories from a global perspective. Milwaukee, Wisconsin, ASQC Quality Press. 1994. p. 239-266.
273. NICHOLAS, D.D., HEIBY, J.R., and HATZELL, T.A. The Quality Assurance Project: Introducing quality improvement to primary health care in less developed countries. Quality Assurance in Health Care 3(3): 147-165. 1991.
274. NKWI, P., THOMPSON, A., and JANOWITZ, B. Measuring adherence of service providers to the national maternal and child health/family planning service guidelines. Cameroon. Ministry of Public Health, Oct. 1995. 30 p.
275. OGUNBEKUN, I., ADEYI, O., WOUTERS, A., and MORROW, R.H. Costs and financing of improvements in the quality of maternal health services through the Bamako Initiative in Nigeria. Health Policy and Planning 11(4): 369-384. 1996.
276. OKWERO, M., SSEMPEBWA, B., OKWERO, P., and KIPP, W. The realities of unmet need in Uganda. Planned Parenthood Challenges, No. 1. 1994. p. 17-19.
277. OLATUNBOSUN, O.A. and EDOUARD, L. The teaching of evidence-based reproductive health in developing countries. International Journal of Gynecology and Obstetrics 56(2): 171-176. 1997.
*278. OMASWA, F., BURNHAM, G., BAINGANA, G., MWEBESA, H., and MORROW, R. Introducing quality management into primary health care services in Uganda. Bulletin of the World Health Organization 75(2): 155-161. 1997.
279. PACKARD, T. TQM and organizational change and development. In: Gummer, B. and McCallion, P., eds. Total quality management in the social sciences: Theory and practice. Albany, New York, Rockefeller College Press. 1995.
280. PAN AMERICAN HEALTH ORGANIZATION (PAHO). Problem-solving by local health teams: The experience in Veracruz, coordinated public health services in the state of Veracruz, Mexico, 1995. Mexico, 1995.
281. PAN AMERICAN HEALTH ORGANIZATION (PAHO)., WORLD HEALTH ORGANIZATION., and LATIN AMERICAN FEDERATION OF HOSPITALS. Quality assessment: Hospital accreditation for Latin America and the Caribbean. PAHO, Sep. 1991. 206 p.
282. PAREDES, P., DE LA PENA, M., FLORES-GUERRA, E., DIAZ, J., and TROSTLE, J. Factors influencing physicians' prescribing behavior in the treatment of childhood diarrhoea: Knowledge may not be the clue. Social Science and Medicine 42(8): 1141-1153. 1996.
283. PARIANI, S., HEER, D.M., and VAN ARSDOL, M., JR. Does choice make a difference to contraceptive use? Evidence from East Java. Studies in Family Planning 22(6): 384-390. Nov./Dec. 1991.
284. PATHFINDER INTERNATIONAL. QoC MIS: Essential documents. Dhaka, Bangladesh, Pathfinder International, Bangladesh, Aug. 1995. 30 p.
285. PICKERING, E. New approaches to hospital accreditation. In: Pan American Health Organization, World Health Organization, and Latin American Federation of Hospitals. Quality assessment: Hospital accreditation for Latin America and the Caribbean. Sep. 1991. p. 1-8.
286. POPULATION COUNCIL. Situation Analysis findings lead to changes in Burkino Faso family planning program. African Alternatives 11(1): 1-4. Aug. 1995.
287. POTTS, M. (University of California at Berkeley) [Effect of confidential inquiries of maternal deaths in a Tanzanian hospital] Personal communication, Sep. 7, 1998.
288. PRIME. PRIME's performance improvement approach. Chapel Hill, North Carolina, Program for International Training in Health, 1998.
289. PROGRAM FOR INTERNATIONAL TRAINING IN HEALTH (INTRAH). Guidelines for comprehensive training needs assessment and clinic needs assessment. PRIME Evaluation and Research Plan, Chapel Hill, North Carolina. INTRAH, May 1996. p. 19-21. (Draft)
290. PROGRAM FOR INTERNATIONAL TRAINING IN HEALTH (INTRAH). Guidelines for systematic performance evaluation for quality (SPEQ). PRIME Evaluation and Research Plan, May 1996. p. 57-60. (Draft)
291. PROGRAM FOR INTERNATIONAL TRAINING IN HEALTH (INTRAH). Reducing medical barriers to FP service access through development of FP service policies and standards. Chapel Hill, North Carolina, INTRAH, Jan. 27 1993.
292. PROGRAM FOR INTERNATIONAL TRAINING IN HEALTH (INTRAH). Glossary of Terms. Chapel Hill, North Carolina, INTRAH, 1991. 9 p. (Unpublished)
293. QUALITY ASSURANCE PROJECT. The economic benefits of improving quality. Q.A. Brief, Vol. 1 No. 2. Bethesda, Maryland. Center for Human Services, May 1992. p. 16-17.
294. QUALITY ASSURANCE PROJECT. Quality assurance and continuous quality improvement. Q.A. Brief, Vol. 1 No. 1. Bethesda, Maryland. Center for Human Services, Sep. 1991. p. 4-5.
295. QUALITY ASSURANCE PROJECT. Summary Statement presented by the consultative meeting of the International Society of Quality Assurance, Maastricht, Netherlands, Jun. 1993. Q.A. Brief, Vol. 3 No. 1. Bethesda, Maryland. Center for Human Services, Jan. 1994. p. 3.
296. QUALITY ASSURANCE PROJECT (QAP). Quality assurance checklists for structured supervision prove successful in Zaire. Q.A. Reports, Bethesda, Maryland. QAP, Oct. 1991. p. 2.
297. QUALITY ASSURANCE PROJECT (QAP). Quality Assurance Project Annual Report. QAP, 1995.
298. RAO, T.V. Professionalizing government. In: Human resources development: Experiences, interventions, strategies. New Delhi, Sage Publications. 1996. p. 336-358.
299. REERINK, I.H. and SAUERBORN, R. Quality of primary health care in developing countries: Recent experiences and future directions. International Journal for Quality in Health Care 8(2): 131-139. 1996.
300. REINKE, J. (Quality Assurance Project) [Local Level Quality Approaches] Personal communication, Sep. 15, 1998.
301. REINKE, J. and AL-ASSAF. Quality assurance program results: The Jordanian experience. Q.A. Brief . Bethesda, Maryland, Quality Assurance Project. 1994.
302. RIGBY, H. and LEIBTAG, S., eds. Promoting professional providers—The pro approach. Baltimore, Johns Hopkins School of Public Health, Population Communication Serivices, 1993.
303. RINEHART, W., RUDY, S., and DRENNAN, M. GATHER guide to counseling. Population Reports, Series J, No. 48. Baltimore, Johns Hopkins School of Public Health, Population Information Program, Dec. 1998. 32 p.
304. ROBBINS, J.A., BERTAKIS, K.D., HELMS, L.J., AZARI, R., CALLAHAN, E.J., and CRETEN, D.A. The influence of physician practice behaviors on patient satisfaction. Family Medicine 25: 17-20. 1993.
305. ROBERTS, J.S. and SCHYVE, P. From QA to QI: The views and roles of the Joint Commission. The Quality Letter, May 1990.
306. ROBINSON, D.G. and ROBINSON, J.C. Performance consulting: Moving beyond training. San Francisco, Berrett-Koehler Publishers, 1995. 352 p.
307. ROEMER, M.I. and MONTOYA-AGUILAR, C. Quality assessment and assurance in primary health care. Geneva, World Health Organization (WHO), 1988. (WHO Offset Publication No. 105) 82 p.
308. ROGERS, E.M. Diffusion of innovations. 3rd ed. New York, The Free Press, 1983.
309. ROSENBERG, J. Five myths about customer satisfaction. Quality Progress 29(12): 57-60. Dec. 1996.
310. ROTER, D.L. and HALL, J.A. Doctors talking with patients/patients talking with doctors: Improving communication in medical visits. Westport, Connecticut, Auburn House, 1992.
311. RUDY, S. and MCCAFFERY, J. What we are learning about performance improvement. Presented at the United States Agency for International Development Meeting on Improving the Quality of Services Through Performance Improvement, Washington, D.C., Sep. 2, 1998. PRIME, Program for International Traning in Health. 8 p. (Unpublished).
312. RUTENBERG, N. and WATKINS, S.C. Conversation and contraception in Nyanza Province, Kenya. Presented at the Annual Meeting of the Population Association of America, New Orleans, Louisiana, May 9-11, 1996. 31 p.
313. SAEED, M. Republic of Maldives atoll team problem-solving (A.T.P.S.). A case study of district team problem-solving (D.T.P.S.) in the southern atolls of the Maldives. Department of Public Health, Ministry of Health, Republic of Maldives, and the World Health Organization, Unit of Strengthening Country Health Information, Jul. 1996. 56 p.
314. SALEY, A., WINTER, L., MURPHY, G., and MASON, D. Improving measles immunization coverage rates through the use of quality improvement techniques. Q.A. Reports, Bethesda, Maryland. Quality Assurance Project, Center for Human Services, May 1996. p. 1-2.
315. SANDERS, N.R. Health care organizations can learn from the experiences of others. Quality Progress 30(2): 47-49. Feb. 1997.
316. SCHULER, S.R., CHOQUE, M.E., and RANCE, S. Misinformation, mistrust, and mistreatment: Family planning among Bolivian market women. Studies in Family Planning 25(4): 211-221. Jul./Aug. 1994.
317. SCHULER, S.R., HASHEMI, S.M., and JENKINS, A.H. Bangladesh's family planning success story: A gender perspective. International Family Planning Perspectives 21(4): 132-137. Dec. 1995.
*318. SCHULER, S.R. and HOSSAIN, Z. Family planning clinics through women's eyes and voices: A case study from rural Bangladesh. International Family Planning Perspectives 24(4): 170-175, 205. Dec. 1998.
319. SCHULER, S.R., MCINTOSH, E.N., GOLDSTEIN, M.C., and PANDE, B.R. Barriers to effective family planning in Nepal. Studies in Family Planning 16(5): 260-270. Sep./Oct. 1985.
320. SCOTT, A. and SMITH, R.D. Keeping the customer satisfied: Issues in the interpretation and use of patient satisfaction surveys. International Journal for Quality in Health Care 6(4): 353-359. Dec. 1994.
321. SEALZA, L. Factors affecting the family planning drop-out rates of Bukidnon. Presented at the National Research Utilization Conference, Manila, Sep. 20, 1994. 11 p.
322. SELTZER, J. and SOLTER, S., eds. Miller, J., series ed. Using national and local data to guide reproductive health programs. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 6 Summer 1997. 22 p.
323. SENGE, P.M. Leading learning organizations. Training and Development 50(12): 36-37. 1996.
324. SENGE, P.M. The fifth didscipline: The art and practice of the learning organization. New York, Currency Doubleday, 1990. 423 p.
325. SHANE, B. and CHALKLEY, K. From research to action: How operations research is improving reproductive health services. Washington, D.C., Population Reference Bureau, Mar. 1998. 42 p.
326. SHELTON, J.D., DAVIS, S., and MATHIS, J. Checklist for family planning service delivery, with selected linkages to reproductive health. Washington, D.C., Johns Hopkins School of Public Health, Population Information Program, Jan. 1998. 23 p.
327. SHELTON, J.D., DAVIS, S., and MATHIS, J. Maximizing access and quality (MAQ): Checklist for family planning service delivery, with selected linkages to reproductive health. Washington, D.C., United States Agency for International Development, 1996. 19 p.
*328. SHELTON, J.D., ANGLE, M.A., and JACOBSTEIN, R.A. Medical barriers to access to family planning. Lancet 340(8831): 1334-1335. Nov. 28, 1992.
329. SHELTON, J.D. and DAVIS, S.S. Some priorities in maximizing access to and quality of contraceptive services. Advances in Contraception 12(3): 233-237. Sep. 1996.
330. SHRYOCK, R.H. Medical licensing in America, 1650-1965. Baltimore, Johns Hopkins Press, 1967. 135 p.
331. SIMMONS, R. Supervision: The management of frontline performance. In: Lapham, R.J. and Simmons, G.B., eds. Organizing for effective family planning programs. Washington, D.C., National Academy Press. 1987. p. 233-261.
332. SIMMONS, R. and ELIAS, C. The study of client-provider interactions: A review of methodological issues. Studies in Family Planning 25(1): 1-17. Jan./Feb. 1994.
333. SIMMONS, R., HALL, P., DIAZ, J., DIAZ, M., FAJANS, P., and SATIA, J. The strategic approach to contraceptive introduction. Studies in Family Planning 28(2): 79-94. Jun. 1997.
334. SIMMONS, R., KOBLINSKY, M.A., and PHILLIPS, J.E. Client relations in South Asia: Programmatic and societal determinants. Studies in Family Planning 17(6): 257-268. Nov./Dec. 1986.
335. SIMMONS, R., KOENIG, M.A., and HUQUE, A.A. Maternal-child health and family planning: User perspectives and service constraints in rural Bangladesh. Studies in Family Planning 21(4): 187-196. Jul./Aug. 1990.
336. SIMMONS, R. and SIMMONS, G.B. Implementing the quality of care: Challenges for management. Presented at the ICOMP International Conference on the Strategy of Quality Service Delivery in Population Programmes, Kuala Lumpur, Malaysia, Nov. 12-16, 1990. 22 p.
*337. SIMMONS, R. and SIMMONS, G.B. Moving toward a higher quality of care: Challenges for management. In: Jain, A.K., ed. Managing quality of care in population programs. West Hartford, Connecticut, Kumarian Press. 1992. p. 23-34.
338. SPICEHANDLER, J. and SIMMONS, R. Contraceptive introduction reconsidered: A review and conceptual framework. Geneva, World Health Organization, Special Programme of Research, Development and Research Training in Human Reproduction, 1994. 34 p.
339. STANBACK, J., OMONDI-ODHIAMBO, and OMUODO, D. Why has IUD use slowed in Kenya? Part A. Qualitative assessment of IUD service delivery in Kenya. Research Triangle Park, North Carolina, Family Health International, Aug. 1995. 47 p.
340. STANBACK, J., THOMPSON, A., HARDEE, K., and JANOWITZ, B. Menstruation requirements: A significant barrier to contraceptive access in developing countries. Studies in Family Planning 28(3): 245-250. Sep. 1997.
341. STASH, S. Reasons for unmet need in Nepal: An attempt to pick up where fertility surveys leave off. Ann Arbor, Michigan, Population Studies Center, University of Michigan, 1995. 44 p. (Unpublished)
342. STEWART, M.A. What is a successful doctor-patient interview? A study of interactions and outcomes. Social Science and Medicine 19: 167-175. 1984.
343. STINSON, W. Data for quality management. Sep. 1995. 12 p. (Unpublished)
344. STINSON, W. Design quality to increase coverage: The case for family planning. Jul. 12, 1993. (Draft discussion paper) 17 p. (Unpublished)
345. STINSON, W. (Quality Assurance Project) [Quality Improvement in Indonesia] Personal communication, Sep. 24, 1998.
346. STOREY, D. Successful dissemination and promotion of MAQ guidelines through the radio communication project. Presented at the United States Agency for International Development Conference on MAQ: From Guidelines to Action, Washington, D.C., May 12-13, 1998. Johns Hopkins School of Public Health, Center for Communicaton Programs. 16 p.
347. STOREY, D., KARKI, Y., HECKERT, K., KARMACHARYA, K.M., and BOULAY, M. Integration and synergy: Impact of the Radio Communication Project in Nepal. Journal of Health Communication . (Forthcoming)
348. SULLIVAN, R.S., GAFFIKIN, L., and MAGARICK, R. Assessing training needs. In: Instructional design skills for reproductive health professionals. Baltimore, Johns Hopkins Program for International Education and Training in Reproductive Health. 1997. p. 2-1 to 2-19.
349. SULLIVAN, R.S. The competency-based approach to training. Baltimore, Maryland, Johns Hopkins Program for International Education and Training in Reproductive Health (JHPIEGO), Sep. 1995. (JHPIEGO Strategy Paper No. 1) 12 p.
350. SULLIVAN, R.S. and SMITH, T. On-the-job training for family planning service providers. Baltimore, Johns Hopkins Program for International Education and Training in Reproductive Health (JHPIEGO), May 1996. (JHPIEGO Strategy Paper No. 3) 16 p.
351. SURVEY RESEARCH INDONESIA. Qualitative research on perceptions towards health services and contraceptives. Jakarta, Johns Hopkins University, Center for Communication Programs, Dec. 1996. 37 p.
352. SUYONO, H. Quality of care and service: Some notes from the Indonesian family planning and family development movements. Health Transition Review 6(1): 119-123. Apr. 1996.
353. TAVROW, P. The relationship between quality of services and client satisfaction. Presented at the Annual Meeting of the Population Association of America, Washington, D.C., Mar. 27-29, 1997. 62 p.
354. TAVROW, P., NAMATE, D., and MPEMBA, N. Quality of care: An assessment of family planning providers' attitudes and client-provider interactions in Malawi. Lilongwe, Malawi, Centre for Social Research, University of Malawi, for the Ministry of Health and Population, Malawi, Jul. 1995. (Draft)
355. TECHNICAL GUIDANCE WORKING GROUP. Recommendations for updating selected practices in contraceptive use: Results of a technical meeting. Curtis, K.M. and Bright, P.L. eds. Chapel Hill, North Carolina, Program for International Training in Health, Nov. 1994. (Vol. 1) 133 p.
356. TECHNICAL GUIDANCE/COMPETENCE WORKING GROUP. Recommendations for updating selected practices in contraceptive use. Chapel Hill, North Carolina, Program for International Training in Health, Sep. 1997. (Vol. 2) 265 p.
357. TECHNICAL GUIDANCE/COMPETENCE WORKING GROUP. and WORLD HEALTH ORGANIZATION/FAMILY PLANNING and POPULATION UNIT. Family planning methods: New guidance. Population Reports, Series J, No. 44. Baltimore, Johns Hopkins School of Public Health, Population Information Program, Oct. 1996
358. THAPA, S., PANDEY, K.R., and SHRESTHA, H. Female sterilization acceptors at permanent and temporary service delivery settings in Nepal. Journal of the Nepal Medical Association 32(11): 144-153. Jul./Sep. 1994.
359. THOMAS, D. and MALUCCIO, J. Contraceptive choice, fertility, and public policy in Zimbabwe. Washington, D.C., World Bank, 1995. (Living Standards Measurement Study Working Paper No. 109)
360. THOMPSON, A.G.H. and SUNOL, R. Expectations as determinants of patient satisfaction: Concepts, theory and evidence. International Journal for Quality in Health Care 7(2): 127-141. 1995.
361. THORNE, M.C., SAPIRIE, S., and HABIB, R. District team problem solving guidelines for maternal and child health, family planning and other public health services. Geneva, World Health Organization, 1993. 118 p.
362. THORNE, M.C. and SAPIRIE, S.A. Improving data use at district level for problem-solving. p. 4. (Unpublished)
363. TIETJEN, L., CRONIN, W., and MCINTOSH, N. Infection prevention for family planning service programs. Baltimore, Johns Hopkins Program for International Education in Reproductive Health, 1992. 270 p.
364. TIMMONS, R. and EGBOH, M., eds. Miller, J., series ed. Using service data: Tools for taking action. Family Planning Manager, Boston, Family Planning Management Development, Management Sciences for Health, Vol. 1 May./Jun. 1992. 12 p.
365. TOUBIA, N. Doing more with less: The Marie Stopes clinics in Sierra Leone. Quality/Calidad/Qualité, No. 7. 1995. p. 1-28.
366. TROMPENAARS, F. Riding the waves of culture: Understanding cultural diversity in business. New York, Irwin Professional Publishing, 1994. 215 p.
367. TSONGO, B., WILLIS, C.Y., DEAL, D.R., and WONG, H.J. Cost recovery and quality of care in the Congo. Bethesda, Maryland, Abt Associates, Sep. 1993. (HFS Small Applied Research Report No. 7) 42 p.
368. TULADHAR, J. and NOBLE, J. Introduction of contraceptive technology: Lessons from the use of Norplant in Indonesia. Presented at the Annual Meeting of the Population Association of America, New Orleans, Louisiana, May 9-11, 1996. Population Council and Population Reference Bureau. 27 p.
369. TWEEDIE, I., OFORI, J., and GLASS, W. Family planning continuation among MOH defaulters in Ghana: Draft preliminary report. Baltimore and Ghana. Ministry of Health/Health Education Unit, and Johns Hopkins School of Public Health, Center for Communication Programs, Apr. 1996. 38 p. (Unpublished)
370. TWUM-BAAH, K.A. and STANBACK, J. Provider rationales for restrictive family planning service practices in Ghana. Chapel Hill, North Carolina, Ghana Statistical Service and Family Health International, Mar. 1995. 43 p.
371. UNITED NATIONS (UN). Programme of action of the International Conference on Population and Development. New York, UN, 1995. 115 p.
372. UNITED STATES AGENCY FOR INTERNATIONAL DEVELOPMENT (USAID). MAQ: From guidelines to action. Proceedings of the USAID-sponsored conference, Washington, D.C., May 12-13, 1998. PRIME and USAID p. 64.
373. UNITED STATES AGENCY FOR INTERNATIONAL DEVELOPMENT (USAID). OFFICE OF POPULATION. COMMUNICATION MANAGEMENT AND TRAINING DIVISION. Training to maximize access and quality. Washington, D.C., USAID, [Brochure] 1994.
374. VALENTE, T.W., NICKERSON, L.D., MERIDA, M., COCA, M.E., SOLARES, L., and CABALLERO, R. First things first: Print materials make the difference in strengthening reproductive health services in Bolivia. Presented at the 121st Annual Meeting of the American Public Health Association, San Francisco, Oct. 24-28, 1993. 32 p.
375. VAN BERGEN, J.E. District health care between quality assurance and crisis management: Possibilities within limits, Mporokoso and Kaputa District, Zambia. Tropical and Geographical Medicine 47(1): 23-29. 1995.
*376. VERA, H. The client's view of high-quality care in Santiago, Chile. Studies in Family Planning 24(1): 40-49. Jan./Feb. 1993.
377. VERNON, R., LOPEZ-JUAREZ, A., ACOSTA, P.M., VERTIZ, J., and MURRAY, N. A test of continuous quality improvement in Mexico. Population Council, 1996. 16 p. (Unpublished)
378. VERNON, R., STAUNTON, A., GARCIA, M., ARROYO, J.J., and ROSENBERG, R. A test of alternative supervision strategies for family planning services in Guatemala. Studies in Family Planning 25(4): 232-238. Jul./Aug. 1994.
379. VUORI, H. Patient satisfaction—Attribute or indicator? In: Shanahan, M., ed. Proceedings of an International Symposium on Quality Assurance in Health Care. 1987. p. 70-73.
380. WARE, J.E. and HAYS, R.D. Methods for measuring patient satisfaction with specific medical encounters. Medical Care 26(4): 393-402. Apr. 1988.
381. WARE, J.E., SNYDER, M.K., WRIGHT, W.R., and DAVIES, A.R. Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning, Vol. 6 p. 247-263.
382. WILLIAMS, T., SCHUTT-AINE, J., and CUCA, Y. Client satisfaction surveys for improved family planning service quality: A user's manual and discussion of results to date. New York, International Planned Parenthood Federation, Aug. 13, 1996. 61 p. (Unpublished)
*383. WINTER, L., BOUCAR, M., STINSON, W., MASON, D., and MURPHY, G. Niger country report: Tahoua Project. Bethesda, Maryland, Quality Assurance Project, Center for Human Services, 1997. 40 p.
384. WOLFF, J.A., SUTTENFIELD, L.J., and BINZEN, S.C. Family planning manager's handbook: Basic skills and tools for managing family planning programs, Family Planning Management Development, Management Sciences for Health. West Hartford, Connecticut, Kumarian Press, 1991. 374 p.
385. WORLD FEDERATION OF HEALTH AGENCIES FOR THE ADVANCEMENT OF VOLUNTARY SURGICAL CONTRACEPTION. Safe and voluntary surgical contraception: Guidelines for service programs. 2nd ed. New York, AVSC International, 1995.
386. WORLD HEALTH ORGANIZATION (WHO). Development of indicators for monitoring programs towards health for all by the year 2000. Geneva, WHO, 1981. (Health for All No. 4) 92 p.
387. WORLD HEALTH ORGANIZATION (WHO). Health as a human right. WHO, 1998.
388. WORLD HEALTH ORGANIZATION (WHO). Improving access to quality care in family planning: Medical eligibility criteria for initiating and continuing use of contraceptive methods. Geneva, WHO, 1996. 147 p.
389. WORLD HEALTH ORGANIZATION (WHO). Rapid evaluation method guidelines for maternal and child health, family planning, and other health services. Geneva, WHO, 1993. 32 p.
390. WORLD HEALTH ORGANIZATION (WHO). Understanding people's reproductive health needs and perspectives, UNDP/UNFPA/WHO/World Bank Special Programme of Research, Development and Research Training in Human Reproduction, Biennial Report 1994-1995. Highlights. WHO, Apr. 1997.
391. WORLD HEALTH ORGANIZATION (WHO). Use of the rapid evaluation method for evaluation of maternal and child health and family planning services. Geneva, WHO, 1992. 8 p.
392. WORLD HEALTH ORGANIZATION (WHO). WHO Technical Terminology Service (WHOTERM). WHO, Visited Oct. 1998.
393. WORLD HEALTH ORGANIZATION (WHO). World Health Day, Safe Motherhood, 7 Apr. 1998: Improve the quality of maternal health services. Division of Reproductive Health, WHO, 1998.
394. WOUTERS, A. Applied research brief on quality of health care and cost recovery in Africa: Evidence from Niger and Senegal. Phases 2 and 3: field work, research results, and policy recommendations. Bethesda, Maryland, Abt Associates, Oct. 1994. 13 p.
395. WOUTERS, A. Improving quality through cost recovery in Niger. Health Policy and Planning 10(3): 257-270. Sep. 1995.
396. WOUTERS, A. Quality of health care and cost recovery in Africa: Evidence from Niger and Senegal. Phases 2 and 3: Field work, research results, and policy recommendations. Bethesda, Maryland, Abt Associates, Oct. 1994. (Major Applied Research Paper No. 13) 58 p.
397. WOUTERS, A. and KOUZIS, A. Quality of health care and its role in cost recovery in Africa: Cost recovery and improved drug availability in Niger—Implications for total patient treatment costs. Phases 2 and 3: Field work, research results, and policy recommendations. Bethesda, Maryland, Abt Associates, Dec. 1994. (Major Applied Research Paper No. 12) 72 p.
398. WOUTERS, A. and VELDHUYZEN VAN ZANTEN, T. Training in cost and quality: Helping health managers to optimize resources. Q.A. Brief, Vol. 3 No. 2. Bethesda, Maryland. Quality Assurance Project, Center for Human Services, Summer 1994. p. 21.
399. WU, A.W. Principles of outcome assessment. In: Bennett, J.C. and Plum, F., eds. Cecil textbook of medicine. 20th ed. Philadelphia, W.B. Saunders Company. 1996. p. 122-126.
400. YINGER, N.V. Unmet need for family planning: Reflecting women's perceptions. Washington, D.C., International Center for Research on Women, Apr. 1998. 32 p.
401. YOUNG, M. and KLINGLE, R.S. Silent partners in medical care: A cross-cultural study of patient participation. Health Communication, Vol. 8 1996. p. 29-53.
402. ZEIDENSTEIN, G. The user perspective: An evolutionary step in contraceptive service programs. Studies in Family Planning 11(1): 24-28. Jan. 1980.
403. ZULAUF, C.A. Systems thinking. Info-line, No. 9703. Alexandria, Virginia. American Society for Training and Development, Mar. 1997. p. 1-16.