Side-bar Bonus |
Resources for Performance Improvement |
OrganizationInternational Society for Performance Improvement CoursesFor short courses on Performance Improvement, contact: Intrah JHPIEGO Corporation 1615 Thames Street, Suite 200Baltimore, Maryland 21231-3492, USA Tel: 410-955-8558 Fax: 410-955-6199 E-mail: info@jhpiego.org BooksBertrand, J.T., and Escudero, G. Compendium of indicators for evaluating reproductive health programs, 2002. Includes an appendix on Performance Improvement. Available from the MEASURE Evaluation Project (see below). Gilbert, T.F. Human competence: Engineering worthy performance. Washington, D.C., International Society for Performance Improvement, 1996. 376 pp. Mager, R.F., and Pipe, P. Analyzing performance problems. 3rd ed. Atlanta, Georgia, Center for Effective Performance, 1997. 183 pp. Massoud, R., Askov, K., Reinke, J., Miller Franco, L., Bornstein, T., Knebel, E., and MacAulay, C. A modern paradigm for improving healthcare quality. Bethesda, Maryland, Center for Human Services/Quality Assurance Project, 2001. (QA Monograph No. 1) 78 pp. Describes Why trees, fishbone diagrams, and other tools for improving performance and quality. MEASURE Evaluation Project. Quick investigation of quality: A user’s guide for monitoring quality of care in family planning. MEASURE Evaluation Manual Series, No. 2, February 2001. Available from the MEASURE Evaluation Project (see below). Rummler, G. A., and Brache, A.P. Improving performance: How to manage the white space on the organization chart. 2nd ed. San Francisco, Jossey-Bass/Pfeiffer, 1995. 226 pp. Stolovitch, H., and Keeps, E. Handbook of Human Performance Technology. 2nd ed. San Francisco, Jossey-Bass/Pfeiffer, 1999. 1003 pp. Van Tiem, D.M., Moseley, J.L., and Dessinger, J. C. Fundamentals of performance technology: A guide to improving people, process, and performance. Washington, D.C., International Society for Performance Improvement, 2000. 228 pp. JournalsPerformance Improvement Journal (monthly) and Performance Improvement Quarterly, published by the International Society for Performance Improvement (see above). Electronic ResourcesPerformance Improvement Consultative Group. Cooperating agencies of USAID working to advance the use of Performance Improvement in primary health care. PI ListServ: On-line forum hosting discussions of Performance Improvement issues in health care. To subscribe, send an e-mail to: listserv@community.jhpiego.jhu.edu In the body of the e-mail, type “SUB PI-L Your Name” (without quotation marks). To search the archives of the listserv, go to: http://community.jhpiego.jhu.edu/archives/pi-l.html PRIME II project web site: http://www.prime2.org/pi.shtml. Describes field experience and includes the how-to manual, Performance Improvement: Stages, steps, and tools. ReproLine web site: http://reproline. jhu.edu/english/6read/6pi/pi.htm. Describes field experience and includes issue papers and presentations about Performance Improvement. The Manager’s Electronic Resource Center. Web site: http://erc.msh.org/. Developed by Management Sciences for Health. Articles, tool kits, and manuals to help managers improve the quality and performance of health care programs. The Maximizing Access and Quality (MAQ) Initiative. Web site: http://www.maqweb.org/. Sponsored by the US Agency for International Development. Develops, collects, and disseminates information useful for defining desired performance and identifying interventions. MEASURE Evaluation Project World Health Organization Reproductive Health Library |