• Editors' Summary
• Credits

1. Overview
2. Getting Started
3. Define Desired Performance
4. Describe Actual Performance
5. Measure/Describe Performance Gaps
6. Find the Root Causes
7. Select Interventions
8. Implement Interventions
9. Monitor and Evaluate Performance
10. Managing Change

• Figures
• Tables
• Side-bars
• Bibliography

• PI approach offers many benefits
• Pilot project holds lessons
• Helping people do their best
• Burkina Faso: Assessing needs
• India: PI helps private providers
• Using the “Why Tree” in Ghana

• POPLINE
• Media/Materials Clearinghouse
• Other issues
• To order copies
• CCP Home Page

Published by the Population Information Program, Center for Communication Programs, The Johns Hopkins University Bloomberg School of Public Health, 111 Market Place, Suite 310, Baltimore, Maryland 21202, USA

Credits

This report was prepared by Robert E. Lande. Bryant Robey, Editor. Stephen M. Goldstein, Managing Editor. Design by Linda D. Sadler. Production by John Fiege, Peter Hammerer, Mónica Jiménez, and Deborah Maenner.

Population Reports appreciates the assistance of the following reviewers: Robert Ainslie, Thada Bornstein, Maj-Britt Dohlie, Barbara Felling, Alfredo Fort, Kama Garrison, James Griffin, Michelle Heerey, Wanda Jaskiewicz, Sarah Johnson, Benjamin Lozare, Marc Luoma, James McCaffery, Alice Payne Merritt, Erin Mielke, Jerome J. Peloquin, Malcolm Potts, Gregory Roche, Sharon Rudy, Pramilla Senenayake, J. Joseph Speidel, Richard Sullivan, and Lauren Voltero.

Suggested citation: Lande, R.E. Performance Improvement. Population Reports, Series J, No. 52. Baltimore, The Johns Hopkins Bloomberg School of Public Health, Population Information Program, Spring 2002.

Jane T. Bertrand, PhD, Professor and Director, Center for Communication Programs and Principal Investigator, Population Information Program (PIP)

Ward Rinehart, Project Director, PIP

Anne W. Compton, Deputy Director, PIP, and Chief, POPLINE Digital Services

Hugh M. Rigby, Associate Director, PIP, and Chief, Media/Materials Clearinghouse

Population Reports (USPS 063-150) is published four times a year (Spring, Summer, Fall, and Winter) at 111 Market Place, Suite 310, Baltimore, Maryland 21202, USA, by the Population Information Program of the Johns Hopkins University Bloomberg School of Public Health. Periodicals postage paid at Baltimore, Maryland and other locations. Postmaster to send address changes to Population Reports, Population Information Program, The Johns Hopkins University Bloomberg School of Public Health, 111 Market Place, Suite 310, Baltimore, Maryland 21202, USA.

Population Reports is designed to provide an accurate and authoritative overview of important developments in family planning and related health issues. The opinions expressed herein are those of the authors and do not necessarily reflect the views of the US Agency for International Development or the Johns Hopkins University.

Published with support from the United States Agency for International Development (USAID), Global, GH/POP/CMT, under the terms of Grant No. HRN-A-00-97-00009-00.