Series J, Number 55
Family Planning Programs

CONTENTS

Home

New Perspectives on Continuing Clients

Table 1: Discontinuation of Contraceptive Methods

Realigning Program Goals to Assist Continuing Clients

Table 2: Key Resources for Developing and Maintaining a Continuing-Client Strategy

Adapting Service Delivery to Continuing Clients

Spotlight: In Mali CBD Helps People Continue Family Planning

The Initial Visit: Establishing a Relationship

Continuing Clients: Women's Stories

The Continuing Relationship

Bibliography

Credits

Also see: "Family Planning: A Global Handbook for Providers"

• Checklist: Suggested Provider Checklist for New Clients
• Checklist: Suggested Provider Checklist for Continuing Clients
• Table 3: WHO Medical Eligibility Criteria That Differ for Initiation and Continuation of a Contraceptive Method

• Table 4: Managing Method Changes
• Table 5: Follow-up Guidance for Continuing Users

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See companion INFO Reports, Measuring Success of a Continuing-Client Strategy
See INFO Reports, FOCUS ON...Improving Hormonal Method Continuation
See more Population Reports

Credits

This report was prepared by Deepa Ramchandran, MHS. Research assistance by Jenny Bernstein, MPH. Bryant Robey, Editor Emeritus. Design by Mark Beisser, Francine Mueller, Linda Sadler, and Rafael Avila. Production by John Fiege and Monica Jiménez.

The INFO Project appreciates the assistance of the following reviewers: Yasmin H. Ahmed, Joy Noel Baumgartner, Gloria Coe, Anrudh Jain, Jan Kumar, Robert Lande, Enriquito R. Lu, Isaiah Ndong, Saumya RamaRao, Ward Rinehart, Vidya Setty, J. Joseph Speidel, John Townsend, Marcel Vekemans, Mary Beth Weinberger, Nancy E. Williamson, Taylor Williamson, and Vera Zlidar.

Suggested citation: Ramchandran, D. "Developing a Continuing-Client Strategy." Population Reports, Series J, No. 55. Baltimore, INFO Project, Johns Hopkins Bloomberg School of Public Health, March 2007.

Available online: http://www.populationreports.org/j55/

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Jane T. Bertrand, PhD, MBA, Professor and Director, Center for Communication Programs

Earle Lawrence, Project Director, INFO Project

Population Reports is designed to provide an accurate and authoritative overview of important developments in family planning and related health issues. The opinions expressed herein are those of the authors and do not necessarily reflect the views of the U.S. Agency for International Development (USAID) or Johns Hopkins University.

Published with support from USAID, Global, GH/PRH/PEC, under the terms of Grant No. GPH–A–00–02–00003–00.