The INFO Project

[Or Search POPLINE & other INFOforhealth.org resources]

Series J, Number 55
Family Planning Programs

Developing a Continuing-Client Strategy

How to meet clients' changing family planning needs

CONTENTS

New Perspectives on Continuing Clients

Table 1: Discontinuation of Contraceptive Methods

Realigning Program Goals to Assist Continuing Clients

Table 2: Key Resources for Developing and Maintaining a Continuing-Client Strategy

Adapting Service Delivery to Continuing Clients

Spotlight: In Mali CBD Helps People Continue Family Planning

The Initial Visit: Establishing a Relationship

Continuing Clients: Women's Stories

The Continuing Relationship

Also See: "Family Planning: A Global Handbook for Providers"

From INFO's Toolbox
• Checklist: Suggested Provider Checklist for New Clients
• Checklist: Suggested Provider Checklist for Continuing Clients
• Table 3: WHO Medical Eligibility Criteria That Differ for Initiation and Continuation of a Contraceptive Method

Quick Look
• Table 4: Managing Method Changes
• Table 5: Follow-up Guidance for Continuing Users

Order this report
Download PDF or PowerPoint
View Q & A

E-mail this page
See companion INFO Reports, Measuring Success of a Continuing-Client Strategy
See INFO Reports, FOCUS ON...Improving Hormonal Method Continuation
See more Population Reports

Suggested Provider Checklist for Continuing Clients
		Ask whether the client is still using the method listed in their clinic record.
		Ask how the client is doing with their method and whether they are satisfied. Ask if they have any questions or anything to discuss.
		Ask the client if they have experienced side effects, particularly bleeding changes. Give them any information or help that they need.
		Ask the client if they have any new health problems since their last visit. Address problems as appropriate.
		Ask the client about major life changes that may affect their needs—particularly plans for having children and STI/HIV risk. Follow up as needed.
		If the client would like to switch methods, provide appropriate options.
		If the client is using a long-term method (for example, IUD, implants), remind them how much longer the method will protect them from pregnancy.
		Give the client more supplies. For example, if the client uses OCs, provide a full year's supply (13 packs), if possible.
		Ask the client to update contact information for their clinic record.
		Agree on a date for a return visit and assure the client they are welcome to come back anytime.
		Sources: Kim 2003 (66), Miller 1998 (88), WHO 2005 (133), WHO 2007 (134)

Disclaimer: The information provided on this web site is not official U.S. Government information and does not represent the views or positions of the U.S. Agency for International Development, the U.S. Government or The Johns Hopkins University.