• Summary
• Credits

1. Promoting Dialogue
2. Supporting the Client’s Role
• Box: Client-Centered Counseling
3. Improving Providers’ Performance
• Table: Activities to Improve CPI
• Box: Supervisors Can Improve CPI
4. Best Practices in Training
5. Evaluating the Quality of CPI
• Box: Evaluating Training Programs
6. Moving Beyond Family Planning
7. Bibliography

• INFO Project
• Order
• Online Reports
• Upcoming Reports
• POPLINE

This issue was prepared in collaboration with the Maximizing Access and Quality (MAQ) Initiative of the United States Agency for International Development's Office of Population and Reproductive Health. The MAQ Initiative supports research and evidence-based interventions to promote access and quality of reproductive health and family planning services.

Published by the Information & Knowledge for Optimal Health (INFO) Project, Center for Communication Programs, The Johns Hopkins University Bloomberg School of Public Health, 111 Market Place, Suite 310, Baltimore, Maryland 21202, USA.

Credits

This report was prepared by Sharon Rudy, PhD, Jill Tabbutt-Henry, MPH, Lois Schaefer, MPH, BSN, and Pamela A. McQuide, PhD, RN. The authors collaborated as members of the subgroup on training of the MAQ Subcommittee on CPI. Adrienne J. Kols served as Editor for this issue. Deepa Ramchandran provided assistance. Bryant Robey, Editor, Population Reports. Stephen M. Goldstein, Managing Editor. Richard D. Blackburn, Senior Research Analyst. Design by Linda D. Sadler. Production by John Fiege, Peter Hammerer, Mónica Jiménez, and Deborah Maenner.

Population Reports appreciates the assistance of the following reviewers: Jane T. Bertrand, Allen Ivey, Sarah L. Johnson, Michelle Heerey, Robert Jacoby, Monica Jasis, Young Mi Kim, Jan Kumar, Marc Luoma, Alice Payne Merritt, Elaine Murphy, Pauline Muhuhu, Phyllis Tilson Piotrow, Debra Roter, Pauline Russell-Brown, Pramilla Senanayake, James Shelton, Bulbul Sood, John Stanback, Karl Umble, and Ushma D. Upadhyay.

Suggested citation: Rudy, S., Tabbutt-Henry, J., Schaefer, L. and McQuide, P. Improving Client-Provider Interaction. Population Reports, Series Q, No. 1. Baltimore, The Johns Hopkins Bloomberg School of Public Health, The INFO Project, Fall 2003.

Jane T. Bertrand, PhD, MBA, Professor and Director, Center for Communication Programs and Principal Investigator, the INFO Project (PIP)

Ward Rinehart, Project Director

Population Reports (USPS 063-150) is published four times a year (spring, summer, fall, and winter) at 111 Market Place, Suite 310, Baltimore, Maryland 21202, USA, by the INFO Project of the Johns Hopkins University Bloomberg School of Public Health. Periodicals postage paid at Baltimore, Maryland and other locations. Postmaster to send address changes to Population Reports, INFO Project, The Johns Hopkins University Bloomberg School of Public Health, 111 Market Place, Suite 310, Baltimore, Maryland 21202, USA.

Population Reports is designed to provide an accurate and authoritative overview of important developments in family planning and related health issues. The opinions expressed herein are those of the authors and do not necessarily reflect the views of the US Agency for International Development or the Johns Hopkins University.

Published with support from the United States Agency for International Development (USAID), Global, GH/POP/CMT, under the terms of Grant No. HRN-A-00-97-00009-00.

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